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MiCloud Connect
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MiCloud Connect

Overview
Synopsis

Easy to install and easy to use, MiCloud Connect gives users complete control over call handling priorities like call routing, ring everywhere and conditional call management, but removes IT administrative responsibilities like call plans, system maintenance and software upgrades.

Category

VPN Services

Features

• Instant Messaging: See call history, dial out, listen to voicemails, send IMs - all without added stress on Exchange Server
• Contact timeline that shows all past communication with a co-worker, including a drill down into detail
• Visual audio monitoring to mute participants who have distracting background noise
• Voice mail along with feature-rich call transfer, join, forward, park and various call pickup options
• Agenda timer that tracks agendas in real time to help participants keep conferences on topic
• Raise hand feature to manage conversations with large groups

License

Proprietary

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

MiCloud Connect

What is best?

• Contact timeline that shows all past communication with a co-worker, including a drill down into detail
• Visual audio monitoring to mute participants who have distracting background noise
• Voice mail along with feature-rich call transfer, join, forward, park and various call pickup options
• Agenda timer that tracks agendas in real time to help participants keep conferences on topic
• Raise hand feature to manage conversations with large groups

What are the benefits?

• Multi-tenant data center scales network capabilities and independent, modular hardware isolates any issues to a population subset
• Highest availability, with redundant network operations centers
• Encourages third-party enhancements and affords ease of integration to broaden the range of already robust IP telephony solution
• Ease of phone management: Easy to deploy; easy to relocate; and, easy to reassign extensions

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.8
Features & Functionality
7.6
8.7
Advanced Features
7.6
7.7
Integration
7.6
8.1
Performance
7.6
7.9
Customer Support
7.6
8.3
Implementation
7.9
Renew & Recommend
7.3
Bottom Line

MiCloud Connect is an end-to-end cloud phone and unified communications solution that handles everything—from phones to applications to network operations—for solid performance.

7.6
Editor Rating
8.1
Aggregated User Rating
4 ratings
You have rated this

Easy to install and easy to use, MiCloud Connect gives users complete control over call handling priorities like call routing, ring everywhere and conditional call management, but removes IT administrative responsibilities like call plans, system maintenance and software upgrades. MiCloud Connect is focused on the needs of the small and medium business (SMB) market. MiCloud Connect is architected with enterprise-class security measures and redundancy at network, infrastructure and application layers to maximize uptime and scalability. In addition, cloud phone services are backed by Mitel’s cloud Service Level Agreement (SLA) for added reassurance. And in the unlikely event that a disaster prevents Mitel’s primary data center from servicing communications, MiCloud Connect disaster recovery process migrates service to a redundant data center located in a different geographic region in order to mitigate risk. Put more power behind every customer touch-point with cloud phone services that integrate with popular productivity apps like Salesforce®, ACT!® and Microsoft Dynamics®. Embedded calling features, integrated call and customer histories help provide a more holistic picture of business performance, while making interactions easier for employees and customers alike. Instant Message feature is useful for interoffice communications and takes a load off of the e-mail server as well. All instant messages, contact center recordings, and conferences calls can be saved and archived. There is no limit on how long recordings can be stored. MiCloud Connect is designed and built to have redundancy at the network, infrastructure, and applications layers, with no single point of failure to avoid interruption of service, backed by a service level agreement when using a private cloud circuit connection on a T1 line or Multiprotocol Label Switching (MPLS) prioritized for voice traffic.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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