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Mattersight
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Mattersight

Overview
Synopsis

Mattersight Behavioral Analytics products break down the stories, analyze them, and turn them into meaningful data you can react to, so you can improve your return on every interaction moving forward.

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Behavioral Analytics Software

PAT Rating™
Editor Rating
Aggregated User Rating
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Ease of use
7.7
4.4
Features & Functionality
7.5
5.3
Advanced Features
7.5
3.5
Integration
7.7
4.9
Performance
7.6
4.7
Training
Customer Support
7.6
5.5
Implementation
Renew & Recommend
7.4
Bottom Line

Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions.

7.6
Editor Rating
5.1
Aggregated User Rating
4 ratings
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Mattersight provides personality-based software applications. Mattersight Behavioral Analytics products break down the stories, analyze them, and turn them into meaningful data you can react to, so you can improve your return on every interaction moving forward.

Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions.

Mattersight

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Ease of use
Features & Functionality
Advanced Features
Integration
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Training
Customer Support
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