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Magentrix empowers organizations of all sizes worldwide to engage and collaborate with customers, partners, and employees.
Category
Customer Engagement Platform
Features
•Buttons: Like, Comment and Favourite •Cloud StorageWord, Excel, PowerPoint, PDF, XML, RTF, code files, text files, JSON, images •Document Dashboards & Reports •Customizable Database Entities •Intituive Visual Tools •French, Russian and Spanish Support •Data Importer •Automated notifications
License
Proprietary
Price
Social Intranet Pricing: •Professional (minimum £160): £10 per user per month •Enterprise (minimum £225): £23 per user per month •Premium Support (minimum £160): 20% of total subscription cost
The Social Intranet and self-service community portal solutions boost employee productivity, helps your organization provide greater customer experience, and drives synergy in partner communities.
7.6
Editor Rating
7.6
Aggregated User Rating
4 ratings
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Magentrix is a 3rd party app integrated to Salesforce or MS Dynamics CRM, that oughts to redefine collaboration by connecting communication, engagement and learning in one secure place. This company offers 3 types of products, each of them regarding different collaboration issues.
The first one is Social Intranet, which enables employees to collaborate, manage information, organize resources and learn. It has a social profile and people directory, a live newsfeed, the possibility of creating teams and groups, and the buttons to like, comment and mark as favourite, and ask questions if workers have queries.
Then, there is a cloud mass storage, a diverse document viewer, an easy-to-navigate organization with capability of including links to video, social file sharing, flexible sharing permissions, and a complete document dashboard with built-in reports. Moreover, it gives users the possibility of customizable entities, intuitive visual tools for building a web page without being a programmer, automated email notifications, data importer, translation audio and multilingual support, and possibility of adding notes and attachments to any Entity record.
Social eLearning is another feature, that along the course builder, the quizzes, course assignment, course directory and certifications it helps workers to keep improving themselves. Finally, there are Google Analytics, the possibility of Social Sharing and Approval Workflows. The second product is Partner Community.
It has a partner deal registration with reports and dashboard, self-service support for customers, platform easy-to-manage for support agents, and flexible layouts with hierarchical roles. It shares the same training, files sharing, reports & dashboards, social collaboration, and organization of information features with Social Intranet.
The third product is Customer Community, which focuses on delivering the best customer service and reducing costs. One of it main features is allowing customers experience the self-service experience throughout all their experience, by FAQ’s automatic agents answers and community forums. It shares the same files sharing, customer self-service, social collaboration, training and dashboard & reports features with Partner Community.
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