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Magentrix
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Magentrix

Overview
Synopsis

Magentrix empowers organizations of all sizes worldwide to engage and collaborate with customers, partners, and employees.

Category

Customer Engagement Platform

Features

•Buttons: Like, Comment and Favourite
•Cloud StorageWord, Excel, PowerPoint, PDF, XML, RTF, code files, text files, JSON, images
•Document Dashboards & Reports
•Customizable Database Entities
•Intituive Visual Tools
•French, Russian and Spanish Support
•Data Importer
•Automated notifications

License

Proprietary

Price

Social Intranet Pricing:
•Professional (minimum £160): £10 per user per month
•Enterprise (minimum £225): £23 per user per month
•Premium Support (minimum £160): 20% of total subscription cost

Customer Community:
•Professional (per month when billed annually):
•1 000 customer users: £229
•5 000 customer users: £329
•10 000 customer users: £429
•20 000 customer users: £599

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Magentrix

What is best?

•Social Profiles
•People Directory
•Cloud StorageWord, Excel, PowerPoint, PDF, XML, RTF, code files, text files, JSON, images
•Document Dashboards & Reports
•Customizable Database Entities
•Intituive Visual Tools

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
9.0
Features & Functionality
7.6
8.1
Advanced Features
7.7
8.8
Integration
7.5
Performance
7.7
Customer Support
7.5
Implementation
Renew & Recommend
Bottom Line

The Social Intranet and self-service community portal solutions boost employee productivity, helps your organization provide greater customer experience, and drives synergy in partner communities.

7.6
Editor Rating
8.6
Aggregated User Rating
2 ratings
You have rated this

Magentrix is a 3rd party app integrated to Salesforce or MS Dynamics CRM, that oughts to redefine collaboration by connecting communication, engagement and learning in one secure place. This company offers 3 types of products, each of them regarding different collaboration issues.

The first one is Social Intranet, which enables employees to collaborate, manage information, organize resources and learn. It has a social profile and people directory, a live newsfeed, the possibility of creating teams and groups, and the buttons to like, comment and mark as favourite, and ask questions if workers have queries.

Then, there is a cloud mass storage, a diverse document viewer, an easy-to-navigate organization with capability of including links to video, social file sharing, flexible sharing permissions, and a complete document dashboard with built-in reports. Moreover, it gives users the possibility of customizable entities, intuitive visual tools for building a web page without being a programmer, automated email notifications, data importer, translation audio and multilingual support, and possibility of adding notes and attachments to any Entity record.

Social eLearning is another feature, that along the course builder, the quizzes, course assignment, course directory and certifications it helps workers to keep improving themselves. Finally, there are Google Analytics, the possibility of Social Sharing and Approval Workflows. The second product is Partner Community.

It has a partner deal registration with reports and dashboard, self-service support for customers, platform easy-to-manage for support agents, and flexible layouts with hierarchical roles. It shares the same training, files sharing, reports & dashboards, social collaboration, and organization of information features with Social Intranet.

The third product is Customer Community, which focuses on delivering the best customer service and reducing costs. One of it main features is allowing customers experience the self-service experience throughout all their experience, by FAQ’s automatic agents answers and community forums. It shares the same files sharing, customer self-service, social collaboration, training and dashboard & reports features with Partner Community.

 

 

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
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