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LivePerson
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LivePerson

Overview
Synopsis

LivePerson cloud-based software platform, LiveEngage, allows brands with millions of customers and tens of thousands of care agents to deliver messaging at scale

Category

Customer Engagement Platform

Features

•Mobile & Web Messaging
•Customer Care Professional Features
•Reporting & Analytics
•Customer Satisfacton Scoring

License

Proprietary Software

Price

$49 / month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

LivePerson

What is best?

•Mobile & Web Messaging
•Customer Care Professional Features
•Reporting & Analytics
•Customer Satisfacton Scoring

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.1
8.7
Features & Functionality
8.0
8.2
Advanced Features
8.0
8.4
Integration
7.9
8.0
Performance
8.1
Training
8.0
Customer Support
7.9
8.0
Implementation
8.0
Renew & Recommend
Bottom Line

LiveEngage offers unparalleled security and scalability, enabling brands to proactively connect and stay connected with their customers, driving greater sales and brand loyalty.

8.0
Editor Rating
8.2
Aggregated User Rating
2 ratings
You have rated this

LivePerson is an interactive platform which joins the leading brands from around the world who care about connecting with their customers. LivePerson, let’s business managers message consumers through the channel of their choice. Whether on website, app, or mobile web, engagements can be set up anywhere and customized however as per desire. Consumers can contact managers or, more importantly, continue a conversation with them— starting off wherever it’s most convenient for them. LivePerson sets consumers’ expectations and provides a high level of service, LivePerson messaging app tells customers when they can expect a response. For urgent issues requiring more immediate attention, certain consumers can elect to mark their inquiries as urgent to have them handled more quickly. LivePerson encourage callers to find immediate service through messaging (it probably won’t take much). LivePerson lets VIPs or people with simple inquiries jump to the front of the line .Live Person’s Interactive Voice Response (IVR) can send an SMS inviting the caller to launch a mobile messaging conversation for more immediate service. Stay connected with consumers through mobile messaging and never miss an opportunity to create a meaningful connection. LivePerson solves some of the most challenging engagement problems, not only within the realm of customer service, but also with online sales and online marketing. Real-time engagement is no longer limited just to chat, but now includes voice, video, and targeted offers or banners. LivePerson clients are engaging their customers not only on their websites, but on their mobile apps, mobile sites, social media, and even print media via QR code. And rather than just offering a static button on a web page, LivePerson clients are able to harness the extraordinary amount of available data to gain a real-time understanding of each visitor’s needs enabling them to proactively engage visitors at the right time.

 

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1 Reviews
  • Zac
    January 12, 2018 at 8:23 am

    Using specialized text analytics, the system identifies and flags the things customers are talking about.

    Company size

    Medium (50 to 1000)

    User Role

    Executive

    User Industry

    Manufacturing

    Rating
    Ease of use8.4

    Features & Functionality8

    Advanced Features8.4

    Super-fast interactions with customers with the help of geo-distributed connections that can put them in touch effectively with the closest data center.

    Integration8

    Training 8

    Customer Support8

    Implementation8

    ADDITIONAL INFORMATION
    LivePerson is considered one of the market leaders when it comes to real-time intelligent customer engagement. Its mission is to help businesses create meaningful and relevant connections with their customers. Its investment in real-time metrics, analytics, and a topnotch hosted platform makes this vision possible at scale.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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