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Kitewheel
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Review

Kitewheel

Overview
Synopsis

Kitewheel orchestrates intelligent customer journeys by unifying decisions across all touch points. Kitewheel’s innovative Customer Journey Hub enables brands and agencies to discover, design, and deliver seamless experiences that drive real-time revenue and long term loyalty.

Category

Personalization Software and Engines Software

Features

Map Out Journeys.
Plug Into What You Have.
Develop Logic & Execute
Measure & Refine.
REAL, REAL-TIME.
OMNI-CHANNEL.
RAPID DEPLOYMENT.
Seamless testing and deployment of projects in the cloud
Highly available, automatic scaling execution capabilities
KPI creation, management and optimization
Secure project collaboration based on user roles and user groups.

License

Proprietary Software

Price

Free trial available.
Flexible, Subscription-based Pricing
contact Kitewheel representatives for details.

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Kitewheel

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.9
8.2
Features & Functionality
8.9
9.4
Advanced Features
9.1
9.1
Integration
9.1
Performance
9.0
Training
Customer Support
9.0
Implementation
Renew & Recommend
Bottom Line

Kitewheel is cloud-based Customer Journey Hub designed exclusively for marketing agencies. Kitewheel provide world-leading technology to help partners orchestrate and execute real-time consumer journeys for their brand clients.

9.0
Editor Rating
8.9
Aggregated User Rating
6 ratings
You have rated this

Kitewheel orchestrates intelligent customer journeys by unifying decisions across all touch points. Kitewheel’s innovative Customer Journey Hub enables brands and agencies to discover, design, and deliver seamless experiences that drive real-time revenue and long term loyalty.Kitewheel is a smart, cloud-based hub for agencies. Rapidly design, connect, execute and refine real-time consumer journeys, anywhere consumers choose to interact. The demand for Kitewheel’s solution is growing as all brands must now compete for the attention of the cross-channel consumer by orchestrating customer journeys in real-time. Kitewheel includes access to hundreds of the most popular integrations and adaptors, with the extensibility to connect to any system, channel, or data – now and in the future. Kitewheel fills the missing gap, allowing to plug into these systems and orchestrate real-time journeys across them. Journey Editor replaces Powerpoint and process maps with a purpose-built interface for marketing strategists to design and plan customer journeys. Craft journey rules and logic centrally within Kitewheel’s hub. Kitewheel not only maps and analyzes customer journeys, but also executes them through its Customer Journey Hub. Kitewheel’s platform unifies data and analytics across channels to intelligently orchestrate customer journeys across touch points for a seamless customer experience that builds long-term loyalty.

Kitewheel’s success is its completely vendor-agnostic approach, allowing agency partners to connect to any system, any data, and any channel, for any of their clients. The solution provides users with a visual interface to design and deploy connected consumer journeys at scale. Many journeys can be designed and deployed in just days and typical Kitewheel results see conversation rates and revenue wins double or triple as soon as the system is live. With the click of a button, bring the journeys that have mapped out to life. Define and measure KPI’s for each step of the journey to align with desired business outcomes. Better understand the end-to-end journeys the customers are on – and then optimize them in real-time. All Kitewheel hub functions, not just the trigger or decision, occur within milliseconds – ensuring interactions happen at the right time. Unlike solutions which focus on segments or campaigns, Kitewheel’s focus is on the individual consumer experience. Ideal for rapid prototyping, pitches or long term projects – go from journey map to journey execution in a matter of weeks.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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