Kitewheel

Kitewheel orchestrates intelligent customer journeys by unifying decisions across all touch points. Kitewheel’s innovative Customer Journey Hub enables brands and agencies to discover, design, and deliver seamless experiences that drive real-time revenue and long term loyalty.Kitewheel is a smart, cloud-based hub for agencies.

Rapidly design, connect, execute and refine real-time consumer journeys, anywhere consumers choose to interact. The demand for Kitewheel’s solution is growing as all brands must now compete for the attention of the cross-channel consumer by orchestrating customer journeys in real-time.

Kitewheel includes access to hundreds of the most popular integrations and adaptors, with the extensibility to connect to any system, channel, or data – now and in the future. Kitewheel fills the missing gap, allowing to plug into these systems and orchestrate real-time journeys across them.

Journey Editor replaces Powerpoint and process maps with a purpose-built interface for marketing strategists to design and plan customer journeys. Craft journey rules and logic centrally within Kitewheel’s hub. Kitewheel not only maps and analyzes customer journeys, but also executes them through its Customer Journey Hub.

Kitewheel’s platform unifies data and analytics across channels to intelligently orchestrate customer journeys across touch points for a seamless customer experience that builds long-term loyalty.

Kitewheel’s success is its completely vendor-agnostic approach, allowing agency partners to connect to any system, any data, and any channel, for any of their clients. The solution provides users with a visual interface to design and deploy connected consumer journeys at scale. Many journeys can be designed and deployed in just days and typical Kitewheel results see conversation rates and revenue wins double or triple as soon as the system is live.

With the click of a button, bring the journeys that have mapped out to life. Define and measure KPI’s for each step of the journey to align with desired business outcomes. Better understand the end-to-end journeys the customers are on – and then optimize them in real-time. All Kitewheel hub functions, not just the trigger or decision, occur within milliseconds – ensuring interactions happen at the right time.

Unlike solutions which focus on segments or campaigns, Kitewheel’s focus is on the individual consumer experience. Ideal for rapid prototyping, pitches or long term projects – go from journey map to journey execution in a matter of weeks.