Inbenta

Inbenta is an AI conversational and searching platform that interacts with the company’s customers thus deflecting most of the customer questions in real time and providing a 24/7 support system. Inbenta users ChatBots to provide customer support agents that evolve and auto learn with every interaction; they understand customer emotions and feelings through language meaning, and are able to communicate in multiple languages. Inbenta also provides searching technology that is able to understand what the customers have meant to type and are looking for, in order to provide personalized and accurate responses and results in their browsing through the company’s websites. The product integrates with the company’s existing applications, with high performance results, and it is easy to deploy. It understands the meaning, tone, and personalities of users, thus making customer interaction a unique experience, and growing from it. Inbenta is leading the global market in artificial intelligence and language processing solutions for customer support and conversational chatbots. It provides for full automated customer support on the company’s websites, social media, on their password resets needs, and chats and interactions, with a better understanding of their concerns that allows for unnecessary questions to be a thing from the past. Basing understanding on meaning and not on individual keywords, and supporting 25 native level languages so far, it pulls results from the company’s content repositories to provide the responses the customers are needing in real time, without need for human support. The solution helps grow the company’s web presence and customer purchases through long-tail SEO understanding. Automated agents and optimized search results will enhance customer experience throughout the company’s pages and sites.