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HubSpot Service Hub
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HubSpot Service Hub

Overview
Synopsis

Service Hub gives you modern customer service tools to adapt to today’s empowered customers. Now you can understand their needs, improve their experience, and ultimately exceed their expectations.

Category

CRM Service Software

Features

•Ticketing
•Team email
•Live chat
•Email templates
•Calling
•Email and chat to ticket
•Ticket creation bots
•Meeting scheduling
•Reporting

License

Proprietary

Price

• Free $0
• Starter Starting at50/month
• Professional Starting at400/month
• Enterprise Starting at1,200/month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Try Free Trial
Website
Company

HubSpot CRM

What is best?

• Customer service automation
• Knowledge base
• Customer feedback
• Multiple ticket pipelines
• Video creation
• Custom support from fields
• Goals

What are the benefits?

• Provide customers with support when they need it, and where they want it.
• Improve the efficiency of your service team with tools that boost productivity.
• Help your customers help themselves

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.4
8.9
Features & Functionality
8.3
8.9
Advanced Features
8.2
9.0
Integration
8.3
9.1
Performance
8.2
9.1
Customer Support
8.4
8.9
Implementation
8.3
Renew & Recommend
8.8
Bottom Line

HubSpot CRM is fully cost-free to help a business control its sales, customers, and operations smoothly.

8.3
Editor Rating
8.9
Aggregated User Rating
5 ratings
You have rated this

Service Hub gives you modern customer service tools to adapt to today’s empowered customers. Now you can understand their needs, improve their experience, and ultimately exceed their expectations. Add live chat to your website to interact with customers, meet their expectations, and resolve their issues in real time. Using the conversations inbox, your whole team will be able to manage customer communications at scale through a universal, collaborative, inbox that aggregates customer chats, emails, and more.

Log complex customer issues as tickets that can be assigned to different members of your team, organized, prioritized, and tracked in a central location — so you can be sure no customer slips through the cracks. Create team-wide email aliases that automatically turn incoming emails into tickets or get routed to your conversations inbox. Then record a short video or use customizable email templates and canned responses to reply to your customers’ questions in half the time.Add routing and automation to tickets to create a help desk: When a customer fills out a form or sends a chat, HubSpot will automatically create a ticket based on information in the message, and route it to the right person on your team for help.

HubSpot Service Hub Features

  • Ticketing
  • Team email
  • Live chat
  • Email templates
  • Calling
  • Email and chat to ticket
  • Ticket creation bots
  • Meeting scheduling
  • Reporting
  • Customer service automation
  • Knowledge base
  • Customer feedback
  • Multiple ticket pipelines
  • Video creation
  • Custom support from fields

HubSpot Service Hub Pricing

Free

$0
  • For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Starter

Starting at 50/month
  • For developing customer service teams. Connect with and support your customers with a simple set of customer service tools, plus additional productivity tools with fewer limitations

Professional

Starting at 400/month
  • For advanced customer service teams. A full customer service software package to help connect with customers, exceed their expectations, and automate processes.

Enterprise

Starting at 1,200/month
  • For more sophisticated customer service teams. Our full customer service software package with a more robust set of features for multi-faceted teams.

PAT Grid™ (Beta) for Help Desk Software

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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