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Grasshopper
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Grasshopper

Overview
Synopsis

Grasshopper is a virtual phone system designed for entrepreneurs, small businesses, and even medium enterprises that are looking for communication system that is effective, affordable, and easy to use.

Category

VoIP Software

Features

• Virtual fax: Have incoming faxes delivered as PDF attachments right to the email inbox
• Business texting: Provide updates and quick replies via text messaging on your business number
• Extensions: Give employees or departments extensions with their own call forwarding rule
• Custom greetings: Record professional messages that welcome customers when they call in
• Detailed calling reports to monitor how business is going
• Voicemail: Set up a voicemail for business calls and get MP3s of messages through email

License

Proprietary

Price

• Solo - $29 / month
• Partner - $49 / month
• Small business - $89 / month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Grasshopper

What is best?

• Business texting: Provide updates and quick replies via text messaging on your business number
• Extensions: Give employees or departments extensions with their own call forwarding rule
• Custom greetings: Record professional messages that welcome customers when they call in
• Detailed calling reports to monitor how business is going
• Voicemail: Set up a voicemail for business calls and get MP3s of messages through email

What are the benefits?

• Call transfer: Place callers on hold and even transfer them to another number when needed
• Simultaneous Call Handling: Take call from multiple people at the same time so no one hears a busy signal
• Incoming Call Control: Screen callers, block calls and set up custom schedules for business hours
• VoIp / Wi-fi calling: Use internet connection to make and receive calls when cell reception is poor

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.5
Features & Functionality
7.6
8.8
Advanced Features
7.6
8.7
Integration
7.6
8.5
Performance
7.6
8.8
Customer Support
7.6
8.3
Implementation
8.6
Renew & Recommend
7.5
Bottom Line

Grasshopper is a virtual phone system that allows small business owners to have a professional phone number that can be used on existing landlines or cell phones.

7.6
Editor Rating
8.7
Aggregated User Rating
3 ratings
You have rated this

Grasshopper is a virtual phone system designed for entrepreneurs, small businesses, and even medium enterprises that are looking for communication system that is effective, affordable, and easy to use. With Grasshopper, users can get 800, local, and vanity numbers, as well as an auto-attendant and voicemail transcription – all of which can operate with an existing phone line.

Grasshopper provides a rich array of features, including custom greetings, call forwarding, call screening, and inbound fax. Voice mail and inbound faxes are automatically converted to email, so there are no documents to convert. Another benefit of Grasshopper is there are no long-term contracts.

Call quality is rated by experts as among the best in the business. For customer service, Grasshopper provides both a 24/7 toll-free number and access via a virtual help desk. Because there are relatively few moving pieces here, most users report that it's easy to start right up. With its simple and straightforward account manager – which is complemented by a minimalist desktop softphone – everything can be easily customized, from call forwarding and call routing to voicemails and individual greeting messages.

Additionally, the iOS and Android app easily separates business related calls and messages from personal ones. All of these features, plus such rarities as professional greetings, business SMS messaging, and inbound faxing are available in three different yet affordable pricing plans. Grasshopper provides a desktop app that, just as with the mobile app, can basically be used as a softphone. Thankfully, however, this software is not limited to just being used for this function since it’s also capable of sending and receiving business text messages, checking voicemails and faxes, and displaying call history.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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