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Freshcaller is a phone system that help a user to deliver at scale without taking on the complexity and cost of legacy software.
• Buy local phone numbers • Buy toll free phone numbers • Mask your calls • Find vanity phone numbers • Buy international phone numbers • Route calls to voicemail • Set up split business hours • Segment calls with multi-level IVR • Scale up with shared lines • Go mobile with our mobile App • Create holiday routing rules • Set up custom greetings • Maximize responses with wait queues • Block spam calls
Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)
What is best?
• Buy local phone numbers • Buy toll free phone numbers • Mask your calls • Find vanity phone numbers • Buy international phone numbers
What are the benefits?
• Enable your phone teams to work from home or remotely • Empower your customer support team • Equip your sales team • Engage customers with voicebots • Expand with Freshworks platform
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Features & Functionality
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Freshcaller is a phone system with key phone system capabilities such as easy number management, custom reporting, best-in class supervisor controls, and advanced inbound routing engine that help deliver at scale without taking on the complexity and cost of legacy software.
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Freshcaller is a phone system that help a user to deliver at scale without taking on the complexity and cost of legacy software. Freshcaller is contextual; therefore, empowers your teams to respond to all opportunities with full context. Organizations and businesses can use Freshcaller to upgrade your current phone technology to a state of the art routing and voice AI engine.
Some of the key phone system capabilities offered by Freshcaller include easy number management, custom reporting, best-in class supervisor controls, and advanced inbound routing engine. The easy number management feature allows the user to port their current numbers or buy phone numbers from 90+ countries inside Freshcaller.
The custom reporting feature enables a user to use any of the pre-built reports or build their own phone report. The advanced inbound routine engine feature enables every single inbound call scenario handled at ease, whether during business hours or outside working holidays. The best in class supervisor controls allows you to virtually monitor every conversation, keep track of service levels, and call queues.
The mask your calls feature provides you an excellent platform to mask your existing phone numbers with an alternate number when making or receiving calls. Freshcaller provides an excellent platform to route calls to voicemail mainly by enabling a user to personalize their voicemail greetings, automate dropping voicemails, and route after-hours calls to voicemail. Freshcaller also provides an excellent platform to segment calls with Multi-Level IVR and set up a fully flexible PBX system with capabilities of routing calls to agents along with ability to feature self-service options.
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