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Feefo
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Review

Feefo

Overview
Synopsis

The Feefo system is simple to use and hugely effective, with the return on our investment easy to see.Feefo offers award-winning tools to give you a complete understanding of your customers' experience.

Category

Product Reviews Platform

Features

•Free trial
•Trusted Merchandise
•Insight features
•Ecommerce Plugins
•Social Share features

License

Proprietary Software

Price

•Free Trial: Up to 200 feedback requests per month; £0
• Professional: Up to 1,000 feedback requests per month
• Enterprise: Up to 5,000 feedback request per month
•Based on your transactions per month, every one of your customers will be invited to submit feedback.

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

Feefo

What is best?

•Trusted Merchandise
•Insight features
•Ecommerce Plugins
•Social Share features

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.7
8.8
Features & Functionality
7.7
8.2
Advanced Features
7.6
9.2
Integration
7.5
8.0
Performance
7.5
8.4
Training
8.0
Customer Support
7.6
Implementation
Renew & Recommend
Bottom Line

Feefo is an independent customer review system for businesses. Whether your business trades online or offline, the information provided by our feedback and reviews has dramatic impact on trust, which creates business improvements and performance as well as creating strong customer retention.

7.6
Editor Rating
8.4
Aggregated User Rating
2 ratings
You have rated this

Feefo features an ‘Insights’ specification which provides a complete understanding of a business' performance. This feature organizes business info and related data from the point of view of the customers into comprehendible sections. It employs genuine feedback. It also features data collection and ensures the visibility of business areas. It allows the monitoring and reporting of correct data structure application. Feefo features a target management insight to employ relevant operational, product, merchandising and senior management personnel. It permits open interaction with merchant organizations. It also supports a reporting feature against business functions. These features include channels, suppliers, carriers and marketing sources as well as product hierarchies. It allows drilling down to specific product lines and gain valuable intelligence on current issues from customer perspectives. The reporting tool that it features enhances and assists data structure. Feedback generation allows making changes in line with customer requirements. It also helps in identifying flaws in the delivery process and contractual changes to protect the quality of the customer service.

Feefo boasts access to relevant, timely and targeted reports that allow the identification of the business's strengths and weaknesses. It is also involved in implementing change to transform customer service. Feefo Connect is a feature that connects products and services to consumers, all over the globe. It also allows the sharing of feedback and the involvement of social networking sites. It features the sharing of reviews and remarks online with the targeted prospects. It helps in the sharing of every review across several social platforms at a time. Feefo Facebook app automatically positions every review in to the core of the social engagement strategy. It allows the collection of genuine, purchase-verified reviews. It also features a free plugin on Shopify.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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About The Author
CRM Desk