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Falcon Social
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Review

Falcon Social

Overview
Synopsis

Falcon.io,offer the unified customer experience platform around. You can discover, attract and engage customers, and connect social data to what you already know across departments and channels

Category

Customer Experience Management Software

Features

•Social Listening
•Customer Engagement
•Audience management
•Content marketing
•Digital marketing
•Social Media Management
•Marketing ROI

License

Proprietary Software

Price

•Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

Falcon Social

What is best?

•Social Listening
•Customer Engagement
•Audience management
•Content marketing
•Digital marketing

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.2
8.4
Features & Functionality
8.1
8.4
Advanced Features
8.0
8.7
Integration
8.0
8.9
Performance
8.2
Training
8.9
Customer Support
8.1
8.9
Implementation
Renew & Recommend
8.0
Bottom Line

Falcon. IO features listen, engage, publish, build, measure and audience exclusive features. The feature termed as ‘listen’ plugs straight into trending discussions, social networks and online sites such as media outlets to proactively identify opportunities, influencers and jump on brand image issues.

8.1
Editor Rating
8.6
Aggregated User Rating
1 rating
You have rated this

Falcon. IO features listen, engage, publish, build, measure and audience exclusive features. The feature termed as ‘listen’ plugs straight into trending discussions, social networks and online sites such as media outlets to proactively identify opportunities, influencers and jump on brand image issues. The Monitor brand perception feature is also a mandatory social media monitoring exercise that is connected to Listen, and channels to see what the world is saying about a certain topic. It also features the facility to track campaign performance which influences the impact of your online campaigns. It allows the comparison of Projects Overview pages. This feature also boasts a specification to Identify trending topics. It allows the viewership of markets, competitors and influencers. The Sentiment Indicator filters are featured to sift out positive, negative and neutral mentions and save time. The ‘engage’ feature manages social engagement efficiency and presents the best overview possible. It allows the management of inbound social messages and comments. It also features an opportunity to render them simple and more transparent. It is packed with functions to ease team collaboration and also message prioritization. It also boasts several filtering features. Content Calendar Publisher is a feature that keeps all the posts, in one place. It helps plan, create and schedule content in collaboration with the entire marketing team. It formulates everything in to one refreshingly clear and easy to use calendar. This calendar feature allows editing and paid amplification in quality time. The Campaign Builder feature of Falcon. IO builds customized brand pages. It features the creation of branded campaign pages and forms with Build, requiring no designers or coding. The track performance feature offered across channels defines the KPIs that matter to the brand or campaign. It also allows the tracking and adjustment of social strategy to achieve the optimal results. It features an audience specific program as well that allows audience interaction. It delivers personalized brand experiences to customers and also prospects brands based on enriched individual profiles.

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1 Reviews
  • Bergfield
    January 14, 2018 at 10:15 am

    The Platform for every kind of Social Media Marketer.

    What is best?

    Falcon is how medium to enterprise-sized companies can take social media marketing and the customer experience to the next level.

    Company size

    Enterprise (>1001)

    User Role

    Consultant

    User Industry

    Manufacturing

    Rating
    Ease of use8.4

    Save time and ensure brand consistency and quality with a shared content library.

    Features & Functionality8.4

    Advanced Features8.7

    Integration8.9

    Merge your social data with your CRM for a unique 360-degree customer view. It offers real-time chat and a host of advisory services.

    Training 8.9

    Customer Support8.9

    Renew & Recommend8

    ADDITIONAL INFORMATION
    Create paid and organic posts for all your social networks in one collaborative content calendar. Engage customers and prospects.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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