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Epicor CRM system provides a 360-degree view of the entire customer, supplier, or partner relationship regardless of position in the customer lifecycle. The powerful Epicor CRM software helps you maximize your customer information and broaden the scope of your data to everyone within the organization and to stakeholders through contextual delivery of essential customer data to information workers, wherever it’s needed.
Category
CRM Software
Features
•Reach new customers while retaining existing customer communities •Improve responsiveness driving increased customer retention •Support a highly mobile sales force •Automate marketing and messaging activities •Simply Deliver tailor-made customer experiences •Cross-functional business collaboration to increase customer service levels
License
Proprietary
Pricing
Subscription
Free Trial
Available
Users Size
Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)
What is best?
•Reach new customers while retaining existing customer communities •Improve responsiveness driving increased customer retention •Support a highly mobile sales force •Automate marketing and messaging activities •Simply Deliver tailor-made customer experiences
What are the benefits?
•Reach new customers while retaining existing customer communities •Improve responsiveness driving increased customer retention •Support a highly mobile sales force •Automate marketing and messaging activities •Simply Deliver tailor-made customer experiences
PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.1
4.9
Features & Functionality
8.0
9.7
Advanced Features
8.0
7.0
Integration
8.2
7.1
Performance
8.2
7.9
Customer Support
8.1
7.0
Implementation
4.6
Renew & Recommend
7.1
Bottom Line
Epicor CRM system integrates applications such as marketing automation (MA), sales force automation (SFA), case management, and eCommerce applications.
8.1
Editor Rating
6.9
Aggregated User Rating
8 ratings
You have rated this
Epicor CRM system integrates applications such as marketing automation (MA), sales force automation (SFA), case management, and eCommerce applications. CRM software helps to reach new customers while retaining existing customer communities, improve responsiveness driving increased customer retention, support a highly mobile sales force, automate marketing and messaging activities, deliver tailor-made customer experiences, provide cross-functional business collaboration to increase customer service levels.
Epicor CRM system provides a 360-degree view of the entire customer, supplier, or partner relationship regardless of position in the customer lifecycle. The Epicor CRM software maximizes your customer information and broaden the scope of your data to everyone within the organization and to stakeholders through contextual delivery of essential customer data to information workers.
Leveraging the enhanced business collaboration capabilities within the Epicor ERP solution internal stakeholders can easily interact with each other or with external parties across the supply chain to deliver increased customer experiences.
The admin can enable sales representatives to access the Epicor CRM system directly from their mobile device using Epicor Mobile solutions, or Epicor Web access (EWA).
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