Dixa

Dixa is a cloud-based customer service help desk that allows agents to deliver support on phone, email, and chat. Built for inbound call centers, contact centers, and small businesses, users can access the platform from anywhere in their browser.

All conversation types, such as calls, emails, and chats, are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa offers phone features such as VoIP, advanced routing, IVR and callback to connect customers with agents. Its email solution features auto-replies, while its chat widgets are customizable, offer a menu option, hide options and URL-based triggers.

Dixa provides an intuitive interface that helps users concentrate on their customer without the distraction of a limited or clunky software. It delivers real-time performance data for wall displays, automation, intelligent call routing across multiple channels, and callback.

Other powerful features include PBX, built-in CRM, inbound and outbound telephony features, call center features, and more. Because of its cloud-based nature, Dixa operates on any browser and is accessible anywhere, anytime. In addition, it provides a mobile app and a fully-featured VoIP phone system which works well in any browser and on mobile devices.

The VoIP system includes a hosted PBX solution that permits you to use one phone number for all inbound calls. The platform empowers users to concentrate less on software and more on customers. It facilitates insightful and personal conversations and promotes appreciation and mutual respect between customers and employees / agents. Integrations allow teams to see customer order information from other systems within the interface through contact recognition.