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Dixa
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Dixa

Overview
Synopsis

Dixa is a cloud-based customer service help desk that allows agents to deliver support on phone, email, and chat. Built for inbound call centers, contact centers, and small businesses, users can access the platform from anywhere in their browser.

Category

VPN Services

Features

• Flow builders: Build powerful and smart routing flows in minutes without assistance from the IT department
• A single easy-to-use interface for all channels
• Internal calls, barge in, transfer & forward calls
• Route calls based on agents’ relative skill levels to make sure that customers always get the best help
• Contact Recognition: Automatically recognize repeat customers and immediately view history
• Notes & Tags: Summarize and categorize conversations by adding notes & tags

License

Proprietary

Price

• Essential - $15 / month / agent
• Pro - $29-$49 / month / agent
• Enterprise - $89 / month / agent

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Dixa

What is best?

• Internal calls, barge in, transfer & forward calls
• Route calls based on agents’ relative skill levels to make sure that customers always get the best help
• Contact Recognition: Automatically recognize repeat customers and immediately view history
• Notes & Tags: Summarize and categorize conversations by adding notes & tags

What are the benefits?

• Engaging & personal: Have continuous conversations with people at the center
• Unlimited Calls & Queuing: Never again worry about phone lines and maximum capacity on emails & chats
• Collaborate: Make internal calls and both assisted and blind transfers
• Prioritize certain queues over others to ensure the right calls get handled first during peak times

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.7
Features & Functionality
7.6
8.7
Advanced Features
7.6
8.4
Integration
7.6
8.4
Performance
7.6
Customer Support
7.6
Implementation
Renew & Recommend
Bottom Line

Dixa is an easy-to-use, cloud-based customer service software for customer-facing teams, full-fledged contact centers, call centers, and small businesses.

7.6
Editor Rating
8.6
Aggregated User Rating
2 ratings
You have rated this

Dixa is a cloud-based customer service help desk that allows agents to deliver support on phone, email, and chat. Built for inbound call centers, contact centers, and small businesses, users can access the platform from anywhere in their browser. All conversation types, such as calls, emails, and chats, are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa offers phone features such as VoIP, advanced routing, IVR and callback to connect customers with agents. Its email solution features auto-replies, while its chat widgets are customizable, offer a menu option, hide options and URL-based triggers. Dixa provides an intuitive interface that helps users concentrate on their customer without the distraction of a limited or clunky software. It delivers real-time performance data for wall displays, automation, intelligent call routing across multiple channels, and callback. Other powerful features include PBX, built-in CRM, inbound and outbound telephony features, call center features, and more. Because of its cloud-based nature, Dixa operates on any browser and is accessible anywhere, anytime. In addition, it provides a mobile app and a fully-featured VoIP phone system which works well in any browser and on mobile devices. The VoIP system includes a hosted PBX solution that permits you to use one phone number for all inbound calls. The platform empowers users to concentrate less on software and more on customers. It facilitates insightful and personal conversations and promotes appreciation and mutual respect between customers and employees / agents. Integrations allow teams to see customer order information from other systems within the interface through contact recognition.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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