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DiscoverText
21
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DiscoverText

Overview
Synopsis

DiscoverText combines flexible and adaptive software algorithms with human-based coding to provide a framework for conducting accurate and reliable large-scale analyses.

Category

Text Analytics Software, Text Categorization Software

Features

•Schedule repeat fetches of live feeds via API
•Classification via manual training and automation
•Filter by metadata and threshold classification
•Redact and annotate sensitive information
•Code documents with ease alone or in groups
•Attach memos to documents, datasets and archives
•Connect and work with peers via your browser
•Measure inter-rater reliability and validate results
•Generate high-level summary and detailed reports
•Remove duplicates to limit time and effort

License

Proprietary

Price

• Professional - $99/month
• Enterprise - $2000/month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

DiscoverText

What is best?

•Attach memos to documents, datasets and archives
•Connect and work with peers via your browser
•Measure inter-rater reliability and validate results
•Generate high-level summary and detailed reports
•Remove duplicates to limit time and effort

What are the benefits?

• Create powerful search and grouping capabilities
• Increase coder accuracy
• Easily measure inter-coder reliability for accurate analysis
• Generate reports in RTF,CSV,PDF or XML format
• Adjudicate valid and invalid decisions

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.7
8.8
Features & Functionality
7.7
9.4
Advanced Features
7.7
9.6
Integration
7.7
9.2
Performance
7.7
9.1
Training
9.6
Customer Support
7.7
9.6
Implementation
9.4
Renew & Recommend
9.6
Bottom Line

DiscoverText, users can capture, filter, de-duplicate, cluster, search, human code, and machine-classify large numbers of small, unstructured units of text.

7.7
Editor Rating
9.4
Aggregated User Rating
36 ratings
You have rated this

DiscoverText combines flexible and adaptive software algorithms with human-based coding to provide a framework for conducting accurate and reliable large-scale analyses. The software has the capability to merge data from various sources, such as text files, email, open-ended answers on surveys, and online sources including Facebook, Google+, blogs, Tumblr, Disqus, and Twitter. This ability to pull text from diverse sources combines information and associated structured metadata from multiple and unique information channels.

DiscoverText, users can capture, filter, de-duplicate, cluster, search, human code, and machine-classify large numbers of small, unstructured units of text. The approach mixes human and computer training in an elegant and powerful loop and provide a framework for users who build their own specialized text analytic approach.

DiscoverText is rooted in the emerging science of human annotation. The platform depends on accurate and reliable human input.

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21 Reviews
  • Zachary
    September 18, 2017 at 5:24 pm

    Enables nearing of duplicates and highlighting unique text

    Company size

    Small (<50)

    User Role

    End User

    User Industry

    Agriculture

    Rating
    Ease of use8.3

    Features & Functionality8.2

    Advanced Features8.4

    Integration8.2

    Training 8.2

    Customer Support8.2

    ADDITIONAL INFORMATION
    DiscoverText features the text analytics of various pillars. Schedule being one of the features facilitates repeating of fetching of live feeds via API. DiscoverText also features cluster which enables nearing of duplicates and highlighting unique text. Classification is also another feature of DiscoverText. It facilitates the manual training and also enables automation. Filter, being another feature of DiscoverText enables the classification of metadata and threshold. Redact is also a feature of DiscoverText. Redact facilitates the annotation of very sensitive information. Code, which is also one of the features, enables documentation with ease either alone or in groups. Connect is another one of the DiscoverText’s features which facilitates working with peers via your browser. Adding on to the list of features of DiscoverText is measure. It facilitates the efficiency and reliability of inter-rater and hence enables validation of results. Generate is also another feature of DiscoverText. It enables a high-level summary and very detailed report as well. Bucket enables filtration of documents and searching results.

  • November 30, 2017 at 10:46 am

    Great service

    What is best?

    Classification feature

    What are the benefits?

    A lot of work can be done with little to no effort

    Company size

    Small (<50)

    User Role

    End User

    User Industry

    Education

    Rating
    Ease of use5.9

    Website could use a little work. It gets confusing while trying to navigate.

    Features & Functionality9.3

    Amazing features and functionality

    Advanced Features8.6

    Great advanced features

    Integration7.9

    I personally haven't used any integration functionality yet.

    Performance8

    Good performance

    Training 8.3

    They have a website which explains how to use most features.

    Customer Support10

    Amazing customer support. No hold times no nothing. You call them and they're there.

    Implementation8.2

    Good implementation

    Renew & Recommend9.6

    Will most likely renew. Definitely recommend this to anyone who wants to work with twitter data.

    ADDITIONAL INFORMATION
    Amazing service. I would definitely recommend this service to anyone who wants to work with twitter data.

  • PJ JP
    December 10, 2017 at 12:33 pm

    Easier to code than using spreadsheets.

    Company size

    Small (<50)

    User Role

    End User

    User Industry

    Rating
    Ease of use10

    Easy coding of textual data. Great for human coders.

    Features & Functionality8.8

    Advanced Features8.6

    Can import from a variety of data sources, including text files, Excel spreadsheets, and social media such as Facebook, Twitter, and others.

    Customer Support9.4

    Support is available by email and a searchable knowledgebase.

    ADDITIONAL INFORMATION
    As an independent consultant, I have had the opportunity to participate in studies that involve analyzing textual data.

    The first was to examine customer feedback collected from a popular travel/hotel review website. Before DiscoverText, we used spreadsheets to tally and process the data, which was very cumbersome because it involved lots of horizontal scrolling across the spreadsheet’s columns to enter customer’s sentiments about the hotel.

    I then learned about DiscoverText, and realized that the same exercise could probably have been accomplished in half the time. Coding can be designed so that the coders merely have to select a number (e.g., 1 through 5) or select from a list of predefined sentiments (e.g., hotel was clean, staff was friendly, A/C didn’t work).

    Since then I have coded with DiscoverText on several projects, including an employee satisfaction survey, attendee’s comments about a local music festival, and tweets about a manufacturer of clothing and accessories.

  • December 11, 2017 at 1:10 pm

    Great flexibility

    Company size

    Small (<50)

    User Role

    End User

    User Industry

    Rating
    Ease of use9

    After initial training, it becomes easy to use.

    Features & Functionality9

    It’s the perfect tool if you want to work with Twitter data.

    Customer Support9

    There’s a knowledge database, and CS is easily available via email.

    ADDITIONAL INFORMATION
    I’ve been using DiscoverText for over 5 years for analyzing customer data. It is a great tool for working with several coders working with the same data. You can share the same set of codes among coders – and they all can work together to code the data – and you can also allow multiple coders to create and manage the codes (depending on your coding needs). This is especially useful for managing large databases. Working with several coders makes it fast and easy to code a dataset, without having to “split” the task manually .

    If you are working with Twitter data, you can use Sifter to get a slice of historical tweets. They will give you a estimate for the search you need and you can decide if you want to export the data to DiscoverText or not (and after exporting, it is easy to code using multiple coders as described). Overall, I would say this is a great analytics tool for working with customer data, and particularly with Twitter search data.

  • December 12, 2017 at 3:13 pm

    Great for large datasets

    Company size

    Medium (50 to 1000)

    User Role

    End User

    User Industry

    Education

    ADDITIONAL INFORMATION
    In addition to obvious corporate use, academic scholars should know about DiscoverText, particularly those interested in doing Twitter-based research. This platform is a fast and efficient way to get a finger on the pulse of social media response to many different kinds of questions.

  • P F
    December 13, 2017 at 3:07 pm

    Excellent Service.

    What is best?

    User-friendly.

    Company size

    Small (<50)

    User Role

    End User

    User Industry

    Education

    Rating
    Ease of use9.1

    The website can seem overwhelming at first, but after a brief overview it's logic and accessibility is apparent.

    Features & Functionality10

    Pretty accessible and in terms of group work, it is very easy to revise response categories with a coding team based at remote locations around the globe.

    Advanced Features10

    Very impressive capacity for coding vast amounts of textual data derived from social media platforms (e.g., Twitter).

    Training 10

    The website explains how to get the most out of each feature. And should you have any questions, customer support is prompt and thorough.

    Customer Support10

    Excellent customer support attuned to the needs of each individual client.

    ADDITIONAL INFORMATION
    I highly recommend this service.

  • December 14, 2017 at 8:42 pm

    Powerful Software for Coding SM Datasets

    What is best?

    The power is in the machine coding functions of Discovertext - industry leading feature!

    What are the benefits?

    You can integrate data in a variety of source formats and from various platforms.

    Company size

    Medium (50 to 1000)

    User Role

    End User

    User Industry

    Education

    ADDITIONAL INFORMATION
    The ability to code your data right in your dataset is amazing. You can add coders right into the dataset – this function is not offered by other software.

  • December 15, 2017 at 3:16 pm

    Very good software tool for social media data collection

    What is best?

    Data collection and export possibilities

    What are the benefits?

    Excellent software tool, highly recommended

    Company size

    Enterprise (>1001)

    User Role

    End User

    User Industry

    Education

    ADDITIONAL INFORMATION
    Excellent software tool, highly recommended

  • December 15, 2017 at 6:30 pm

    Content Analyzing Large Corpora

    Company size

    Enterprise (>1001)

    User Role

    End User

    User Industry

    Education

    ADDITIONAL INFORMATION
    If you need a software that will enable you to code large corpora, Discover Text gets the job done. Moreover, if you’re working on a project that uses public commentary for e-rulemaking this particular software is especially designed for this.

  • Lauren Potts
    December 18, 2017 at 2:20 pm

    ADDITIONAL INFORMATION
    Used DiscoverText to collect hundreds of thousands of datum for my master’s degree. Will likely use again for doctoral research data.

  • December 20, 2017 at 11:20 am

    Brilliant cloud-based software tool with powerful text analytics with social media integration

    What is best?

    It's ease of use, and social media integration. I also like that I can check the quality of the machine learning and adjust it to ensure the highest accuracy.

    What are the benefits?

    A key benefit for me is that DiscoverText is not limited to academic uses. This is because it has a number of neat uses in the commercial world. A useful feature for commercial uses is the ability to retrieve and/or import data from Twitter and identify influential Twitter users with the additional ability to use machine learning to sift influential users into different groups. For example, a sports club may be interested to find out whether influential users are fans of the club or whether it is opposition fans causing a storm. To the best of my knowledge, no other tool is capable of doing this with this level of accuracy.

    Company size

    Small (<50)

    User Role

    End User

    User Industry

    Mass media

    Rating
    Ease of use10

    One of the key strengthens is that it can be used by those who may not have advance technical skills. Therefore it is easy to use and there are a number of written tutorials as well as online guides. The customer support is also great - I've received replies to my queries very quickly.

    Features & Functionality10

    It packs a number of awesome features. The ability to pull in social media data on a number of platforms and to quickly be able to analyse the it using a range of features such as the ability to identify duplicate and near-duplicate clusters. I am yet to see a viable affordable competitor.

    Advanced Features10

    There are a number of nice machine learning features such as active learning. These can be useful for sifting out relevant and non-relevant content.

    Integration10

    There is the ability to import data from other file formats and also export to a number of different formats including a format supported by NodeXL

    Performance10

    I have added large datasets into DiscoverText and it has handled them with no problem.

    Training 10

    There are a number of great training videos and tutorials online. I have also found that the support team are happy to chat if there are specific needs.

    Customer Support10

    The customer support is excellent. I have had queries addressed via email and on Twitter.

    Implementation10

    Renew & Recommend10

    DiscoverText is a really great cloud-based text-analytics tool. It has provided social scientists with the ability to perform powerful data science. For example, a popular aspect of DiscoverText is that it allows the ability to import and/or retrieve social media data, including historical data from Twitter, and analyse the data in order to answer research questions. One of the key challenges for social science researchers is that certain tools may require a computer science background, however, due to the ease of use of DiscoverText it has been used in answering important social science questions. Year on year DiscoverText has been growing in popularity. I can certainly conclude that this is a software to watch.

    ADDITIONAL INFORMATION
    Overall, I’d say I highly recommend this tool to both academics and those within industry. It packs a number of great features which can be utilised across departments in organisation e.g., communications, HR to name a few. The vast number of scholarly citations it has received is a testament to its brilliance.

  • Miao Feng
    December 22, 2017 at 12:04 am

    great tool for social media data collection and analysis

    What is best?

    user-friendly interface, ease of use, readability of the results, low charge of social media data collection compared to other services, quick customer services

    What are the benefits?

    Very excellent for researchers in both academia and industry. It's not for english texts only, it's also capable of other languages.

    Company size

    Enterprise (>1001)

    User Role

    End User

    User Industry

    Education

    ADDITIONAL INFORMATION
    DT has helped me to finish analysis for many research subjects in various ways, and I’d recommend it to people who want to perform textual analysis with the expectation of easy coding and high quality.

  • December 26, 2017 at 1:18 pm

    A great tool for data analyzing and management

    What are the benefits?

    The software is very good for data analyzing. Users can choose to apply various algorithms.

    Company size

    Small (<50)

    User Role

    End User

    User Industry

    Computer

    Rating
    Ease of use10

    Projects can be shared between collaborators easily. It becomes very easy to manage data using this tool.

    Features & Functionality10

    The UI is very user-friendly.

    Advanced Features10

    Feature of coding ability attracts researchers in data analytics area. Advanced filters can help on data management tasks.

    Training 10

    The website has a lot of tutorial information. Training videos can also be found in youtube.

    Customer Support10

    Customer support is very helpful.

    ADDITIONAL INFORMATION
    I would recommend this software to everyone who work with a large amount of data.

  • January 12, 2018 at 1:23 pm

    A great tool for anyone interested in collecting social media data

    Company size

    Medium (50 to 1000)

    User Role

    End User

    User Industry

    Education

    Rating
    Ease of use9

    As a user gains experience and understanding, DiscoverText is a program that is relatively easy to use when collecting data.

    Features & Functionality9

    Users really benefit from the ease of data collection and sorting that DiscoverText provides.

    Advanced Features10

    The ability to code and deduplicate data it one of the strongest features provided.

    Integration9

    Performance8.5

    Training 10

    There are numerous training videos and articles provided are the website that can answer the majority of questions a user will have.

    Customer Support10

    The best feature of this program is the customer support. The company responds quickly to any issues by either skype or email.

    Implementation10

    Renew & Recommend10

    ADDITIONAL INFORMATION
    I would definitely recommend DiscoverText to anyone that wants to collect and analyze social media data.

  • February 25, 2018 at 3:43 pm

    DiscoverText is a great tool for collecting, sorting, and analyzing data.

    What is best?

    Coding, Machine Learning

    Company size

    Small (<50)

    User Role

    Consultant

    User Industry

    Education

    ADDITIONAL INFORMATION
    Overall, I’ve had a great experience using DiscoverText for both in-class and client research projects. I will continue to use the platform for future research projects, especially the coding and machine-classification functionalities!

  • June 3, 2018 at 3:52 pm

    Excellent platform for social media coding and analysis

    What is best?

    Easy and fast to use. Coding options are very convenient, which helps a great deal in analysis of big data. It is also easy to get multiple people working independently or collectively on a single project.

    User Role

    User Industry

    Rating
    Ease of use8.5

    I had to do a bit of training initially to navigate the platform, but once you get the hang of it, it is quite easy and fast to work in.

    Features & Functionality8.5

    Performance8.5

    It loads and runs very fast on my PC, which is great. Other programs I have found have more lag, especially when dealing with large data sets.

    Training 8.5

    Training was relatively simple and easy to remember.

    Renew & Recommend8.5

    I would definitely recommend DiscoverText to my social science colleagues interested in coding large data sets of social media or other archival digital texts.

    ADDITIONAL INFORMATION
    Recommend

  • August 1, 2018 at 12:48 pm

    أفضل أداة لجمع وتحليل بيانات السوشل ميديا

    What is best?

    التعلم الآلي والفلترة والترميز وجمع البيانات هو أفضل شي في هذه الأداة

    What are the benefits?

    تحتوي هذه الأداة على العديد من الفوائد منها
    سهولة الاستخدام
    سرعة التنفيذ
    التعامل مع بيانات تويتر القديمية لغاية ٦ أشهر

    Company size

    Small (<50)

    User Role

    End User

    User Industry

    Mass media

    Rating
    Ease of use10

    سهولة استخدام الأداة للذين لا يمتلكون مهارات تقنية عالية وجود دروس تعليمية في الموقع ترشدك للإستخدام الأفضل للأداة

    Features & Functionality10

    إمكانية تجميع وتحليل البيانات فلترة البيانات تصفية التكرار ترميز البيانات

    Advanced Features10

    هذه الأداة تمتاز عن غيرها بخاصية التعلم الآلي

    Integration10

    تتعامل الأداة مع أكثر من صيغة سواء في الإدراج والتصدير والتي تدعم استخدام أدوات تكاملية آخرى

    Performance10

    عالي جداً في التعامل مع بيانات ضخمة

    Training 10

    تتوفر العديد من الدروس التعليمية والشروحات التفصيلية لكيفية استخدام هذه الأداة عبر موقعهم الرسمي

    Customer Support10

    دعم ممتاز سواء عبر الإيميل أو حساب تويتر

    Implementation10

    سهل جداً

    Renew & Recommend10

    أوصي جميع العاملين في القطاع الأكاديمي والباحثين في البيانات الضخمة استخدام هذه الأداة لسهولة وكفاءة استخدامها وكذلك للحكومات لفهم الرقميات الإنسانية

    ADDITIONAL INFORMATION
    ساعدتني هذه الأداة لمشروع الدكتوراه بكل سهولة ويسر

  • August 20, 2018 at 5:11 pm

    Discover Text for SM Analysts

    What is best?

    Collaboration and support ante the best!

    What are the benefits?

    It aggregates many features that before required our team to movie data from one software program to another and then to another. It can calculate inter-rater reliability, and so many other types of analysis (mentioned above) within one program.

    Company size

    Enterprise (>1001)

    User Role

    Super User

    User Industry

    Education

    ADDITIONAL INFORMATION
    I am happy to answer questions about DiscoverText.

  • August 21, 2018 at 5:08 am

    Excellent, user-friendly tool for collection, managing and analyzing big data

    What is best?

    customer support, user-friendly interface,

    Company size

    Enterprise (>1001)

    User Role

    End User

    User Industry

    Education

    Rating
    Ease of use9.1

    Even if you have never worked with such a software before, it is easy to use.

    Training 10

    We received a training from DiscoverText to get started, which was very helpful! Moreover, there are many blog posts and videos about the main features of the software.

    Customer Support10

    Excellent! The team of DiscoverTexts respond very fast and is super helpful.

    Renew & Recommend10

    I would definitely recommend using DiscoverText for collecting, analyzing, and exporting big data.

    ADDITIONAL INFORMATION
    Discovertext is a great software that I would definitely recommend to anyone who wants to collect and analyze big data. It is easy to use, even for people without prior knowledge and if you run into problems, the team helps to solve any issues.

  • August 22, 2018 at 5:24 am

    Best solution for multi-coder analyis of social media text

    What is best?

    Ease of uploading data and downloading findings and findings' reports; deduplication tool; automated coding tool; trained sentiment coding set; annotation interface, ease of classifying and drilling into very large datasets

    What are the benefits?

    Removes the need for having an on-site developer when conducting social media text analysis; allows for the (relatively) quick coding of very large datasets and the control of coding quality when several coders are involved

    Company size

    Small (<50)

    User Role

    Super User

    User Industry

    Education

    Rating
    Ease of use9.3

    Easy to navigate, set up archives/datasets and coding schemes even without watching the tutorials (though watching them will save you time and give you loads of tips)

    Features & Functionality9.1

    Many useful eatures and tools to classify and analyse your datat. Some of the best features for our projects have been the automated coding of large Twitter datasets, the adjudication/monitoring tools for ensuring quality of coding among several coders, and the deduplication feature (latter two only available forEnterprise accounts, which makes their cost prohibitive for smaller scale research projects)

    Advanced Features9.6

    See comment above

    Integration8.9

    Performance8.9

    There is the occasional glitch with data processing but such minor glitches are always swiftly addressed by the developers. Considering we've often pushed the interface to its limits with the amount of datat we've uploaded, DT has overall proven a very stable tool.

    Training 9.8

    Customer Support10

    We've used DT for various projects since 2013 and have lways had excellnt customer support.

    Implementation9.5

    Renew & Recommend10

    Definitely recommend DT for social media text analysis, owrksgreat both ith structured and unstructured text (at some point we even successfully coded newspaper articles in various languages using DT, but the software shines through when i comes to processing Twitter, FB and other social media/online comments text.

    ADDITIONAL INFORMATION
    We have been using DT for research projects in the fields of political communication/Euroscepticism/poIiticaI crises. It was the only solution available when we started back in 2012-
    2013 that allowed for direct import of social media data and subsequent coding by several coders sitting in different countries. Over the years we have tested other solutions for
    specific cornponents of social media analysis (eg hashtasify.me for downloading and processing Twitter data, R for network mapping) but DT remans the only comprehensive
    solution for social media analysis that is provides a Wide range of features and is consistently reliable.

  • August 22, 2018 at 1:32 pm

    a quick and easy tool

    What is best?

    the speed and ease with which data can be processed

    Company size

    Small (<50)

    User Role

    End User

    User Industry

    Education

    Rating
    Ease of use9.4

    its very intuitive and easy to handle

    Features & Functionality9.5

    it lets you code even big data sets in a short amount of time

    Advanced Features9.8

    the annotation tool is great, especially for the communication and development aspect within a team of researchers

    Integration9.4

    Performance9.6

    runs fast and without any problems

    Training 9.6

    I was trained by people fairly familiar with the program, so my experience might not be representative. But I found the learning curve to be fairly steep.

    Customer Support9.2

    I only had an issue once, and it was fixed instantly.

    Implementation8.4

    Renew & Recommend9.5

    I recommend it for projects with a not to extensive amount of coding options (up to ten maybe), regardless the data size

    ADDITIONAL INFORMATION
    I recommend people just try it out for themselves.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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