Dimelo Social gives you all the tools you need to be more effective. It helps you impress your customers and turn them into brand ambassadors. Toggle between your different social identities to respond to customers wherever they are.
Social Monitoring Software, Social Media Management Software
Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)
Dimelo SocialCRM Suite is comprehensive multichannel software for companies willing to engage in a direct conversation with their customers, allowing them to coordinate, manage and secure conversations in their Internet properties as well as in the web.Dimelo Social is a customer engagement application designed specifically for interactions on social media. The application helps community managers efficiently engage on community websites, Twitter accounts, Facebook pages, FAQs, blogs and forums, as well as feed internal CRM and business intelligence applications. Companies can monitor performance on social media using key indicators designed specifically for the needs of customer service, creating custom reports and comparing performance on different social platforms. Dimelo’s platform is designed to accommodate all form of conversations between a company and its customers, occurring on any place or channel.
Dimelo chat – client assist customers in real-time with a live chat into its website. He knows whom he is talking to, Identifies his customers and offers them the best solutions. The customers can share multimedia files (images, PDF files, etc.).With Dimelo Mobile, unlike with traditional chat, customers retain the complete history of the conversation between them and the brand. They can go back to the history at any time, even after closing the application. If the client send a response after customers have closed theirs application, they receive a push notification indicating that the client have answered.Dimelo allows tracking process, controlling everything from the categorization of messages received to the quality of the replies sent. Dimelo Mail is integrated into a single processing console containing all digital channels, including email, social networks and mobile. This enables the agents to respond to customers in a timely manner, regardless of the channel.Dimelo Digital is a single management console that supports a variety of digital channels, including email, social networks, chat, and mobile. Dimelo Digital provides all of the analytics and reporting to analyze every digital channel and make the best choices regarding the observed results.