Deutsche Telekom to Resell SugarCRM as hosted Cloud Service

Deutsche Telekom to Resell SugarCRM as hosted Cloud Service: Deutsche Telekom, with its systems solutions unit T Systems, the leading German IT Services and Consultancy company, and SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market, announced a global reseller alliance. T-Systems will deploy Sugar from its secure data centers in Germany and resell the cloud-based CRM solution and services to enterprise customers.

Drawing on a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. On this basis, Deutsche Telekom’s corporate customers unit provides integrated solutions for the networked future of business and society.

Deutsche Telekom is one of the world’s leading integrated telecommunications companies with 144 million mobile customers, 32 million fixed-network lines and over 17 million broadband lines (as of June 30, 2013). The Group provides fixed-network, mobile communications, Internet and IPTV products and services for consumers, and ICT solutions for business and corporate customers.

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable customer relationship management (CRM) solution on the market. By placing the individual at the center of its solution, SugarCRM is putting the “i” in CRM and empowering people at all levels of an organization to better understand and engage with customers.

Under the agreement, T-Systems will resell Sugar as a hosted cloud solution on T-Systems’ infrastructure –serving as a valued private cloud provider in Europe. With SugarCRM’s highly flexible deployment model, T-Systems will also have the option of offering customers on-premise CRM solutions and services. The deployment will initially focus on Germany, Austria and Switzerland, with plans to expand the partnership worldwide in 2015.

The partnership includes T-Systems’ operations and services, which meets the most stringent standards for Internet security and data privacy – in addition to the highest standards of reliability and availability for the application. T-Systems consultants, as well as its integration partners, will support customers with the design and implementation of advanced CRM systems, as well as additional critical data source integrations.