Change to improve the performance with Six Sigma

This is a time of unprecedented opportunity and challenge for various industries. To succeed today and in the years ahead, organizations must deliver innovation, develop strong customer relationships, and operate the business with world-class efficiency. This is the message which has been broadcasted loud and clear by customers, shareholders, and business leaders.

Six Sigma is how you will constantly improve the performance and more effectively serve the needs of customers.

Six Sigma is a proven way of improving business performance that puts the customers first. Using data and a robust set of analytical tools, Six Sigma has helped some of the world's most successful companies to realize increased customer satisfaction, better quality, and improved business results.

Six Sigma will help to make the most of strengths and focus on what is important to future.

• Exceed Customer Expectations: Six Sigma will help to actively listen and respond to customers and make improvements in the operations based on their needs. By looking at customer from an outside point of view, business can focus our efforts where they matter most.
• Achieve Business Results: From stronger customer relationships and business processes, you will achieve productivity gains measured by sales growth, cost reductions, cost avoidance, and balance sheet improvements. Six Sigma will help us achieve financial benefit. Much of that increase will come from increased sales.
• Improve Job Satisfaction: Six Sigma will help to reduce bureaucracy and wasted effort, unleashing the potential of our organization. By focusing on the most important and rewarding parts of our jobs, business can better fulfill the commitment.

Six Sigma Benefits

Six Sigma is not a substitute for strategy, leadership, or decision-making. It is not a fad, flavor of the month, silver bullet, quick fix or empty slogan. Six Sigma is simply the infrastructure and operating methods to improve how work is done at your organization.

The term “Six Sigma” comes from statistics. “Sigma” is a measure of variation within a set of data. For business, “sigma” is a measure of process success. Achieving “Six Sigma” quality means that 99.99966% of outputs are free from defects nearly perfect from the customer's point of view.

The aim is to reduce the variation that exists in core business processes and build a platform for continuous improvement in the eyes of customers.

Striving for such high quality customer experiences requires resources, time, and the dedication of people. Here are descriptions of key roles and responsibilities that will help to deploy Six Sigma throughout the organization:

• Black Belts: Leaders trained to implement Six Sigma methods to improve core business activities. Project team leadership is their primary responsibility. These are a full-time positions. Approximately one percent of the employee population will work as Black Belts.
• Project Sponsors: Functional leaders who are accountable for core processes and activities. They actively work with Black Belts to assemble project teams, complete team tasks, and solve process problems. The sponsor receives a control plan at the end of the project and is accountable for the sustained improvements.
• Project Team Members: The colleagues who are functional experts in the business activity under improvement. This role requires approximately 20 percent of the team member's time during 3-4 month duration of the project.
• Champions: Leaders who take accountability for the success of Black Belts and who work with the area line leadership to enable optimal project selection.

Six Sigma Roles