Surveys are still the primary methods that organizations use in collecting customer and employee feedback on a large scale. From a simple questionnaire to a more detailed and structured study, surveys are used by organizations and research agencies to get valuable feedback. Survey software provides computer-assisted tools to design, distribute, and even analyze surveys. Most survey software now runs over the internet and use simple, drag-and-drop features that simplify the process. Survey software applications now guarantee a high degree of accuracy, ease of use, and greater efficiency as compared to manual surveys. They cut the costs and time taken to conduct surveys by significantly reducing the amount of human labor usually required to run manual surveys. While there are a number of ways in which surveys can be conducted, online surveys have now become important tools for market research and social statistics. Web surveys automate the entire survey process, ensuring shorter data collection periods and better interaction with respondents. Data can either be exported for further analysis or analyzed within the application. Survey software can be deployed both an on-premise application or as cloud-based solutions. They can also integrate with existing systems such as CRM and ERPs while providing reports and analyses from a centralized dashboard.