Issue Tracking Software combines all the customer tickets for an organization to facilitate easy management and maintenance. The software allows managing, organizing, analyzing, and responding to several support tickets that help in fostering better customer relationships and creating better status reports. It provides cloud-based features that make it simple for the service agents to access and process service tickets from any location. The program supports tracking multi-channel issues to simplify the process of compiling customer issues. The system centralizes multiple support tickets to an actionable and prioritized list. With the software, teams dealing with customer service are empowered to enhance the entire process. Users also have an excellent opportunity of seeing when the activities happen as well as the name of the agent resolving the issue. The software offers an excellent platform for creating user issues or stories as well as plan sprints and distribute tasks across the entire team. The system offers visual and real-time data to help improve the performance of the team. The development workflow feature updates transitions work and issues in a team. The program supports real-time collaboration that enables the team to be in the know immediately notifications are delivered.