Computer Telephony Integration Software are applications that help businesses integrate their phone systems with their computer systems. Essentially, these computer software help businesses to use computes to manage their phone systems. This means businesses can operate and scale their communication with customers without having to incur capital costs on hardware. Computer Telephony Integration Software help integrate every part of the phone system, including customer data that is available in CRM systems. This means businesses can view and access their customers’ information, as well as contact them from a unified platform. Computer Telephony Integration Software help make the sales, marketing and customer service operations of a business very efficient with its singular nature. Computer Telephony Integration Software also help businesses improve customer experience by directing calls to the right departments and agents. Some key features of Computer Telephony Integration Software include employee extensions, call forwarding, smartphone OS support, instant messaging, video conferencing, call transfer, auto response messages, phone hour settings, and call queuing.