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CRM related decision makers don‘t look for functionality, but for bite size solutions addressing their specific needs.
Top Management Requirements
Increase Market Share
Improve Profitability
Increase Customer Satisfaction
Line of Business Owners Requirements
Assure Short Term Business Impact
Enable Continuous Business Innovation
Employees Requirements
Improve Personal Effectiveness and Productivity
IT Requirements
Reduce Total Cost of Ownership
Leverage existing Investments
Increase Implementation Speed
Reduce Project Risks
Top Business Trends in CRM
How CRM for Marketing – Supports the Needs of a Marketing Department?
To help the Marketing Department to increase the Market Share through:
Campaign Management
Lead Management
Trade Promotion Management
Field Trade Promotion Management
External List Management
To help the Marketing Department to increase the Profitability through:
Marketing Planning
Marketing Analytics
Customer Analytics
Product Analytics
Knowledge Management
To help the Marketing Department to increase the Customer Satisfaction through:
Customer Segmentation
Product Proposal
How CRM for Sales – Supports the Needs of a Sales Department?
To help the Sales Department to increase the Market Share through:
Opportunity Management
Quotation and Order Management
Extended Order Management
Contract Management
Leasing
Sales against Contracts
Contracts & Charge Back for Pharmaceuticals
Field Quotation and Order Management for Handheld
To help the Sales Department to increase the Profitability through:
Sales Planning and Forecasting
Sales Analytics
Activity Management
Incentive & Commission Management
Intellectual Property Management for Media
Value Based Detailing for Pharmaceuticals
To help the Sales Department to increase the Customer Satisfaction through:
Account & Contact Management
Product Proposal
Extended Order Management
How CRM for Service – Supports the Needs of a Service Department?
To help the Service Department to increase the Market Share through:
Planned Services
Service Contract and Entitlement Management
Service Order Management
Professional Services
Field Service Order Management
Service Analytics
To help the Service Department to increase the Profitability through:
Case Management
Complaints and Returns Management
Convergent Invoicing for Telecommunications
In-House Repair
Product Service Letter Management
Service Parts Order Fulfillment
To help the Service Department to increase the Customer Satisfaction through:
Constituent Services for Public Sector
Dispute Management for Telecommunications
Support Desk
How CRM for E-Commerce – Supports the Needs of the Enterprise?
To help the Enterprise to increase the Market Share through:
Catalog and Order Management
Catalog and Order Management Internet Sales
Contract Management in E-Commerce
Shop Management
E-Analytics
To help the Enterprise to increase the Profitability through:
Complaints and Returns Management in E-Commerce
Product Registration
Service Request Management
To help the Enterprise to increase the Customer Satisfaction through:
Interactive Selling & Configuration
Live Web Collaboration
Knowledge Administration
Solution Search
How CRM for Call Center – Supports the Needs of the Enterprise?
To help the Enterprise to increase the Market Share through:
Inbound Telesales
Lead Qualification with Call Center
Outbound Telesales
To help the Enterprise to increase the Profitability through:
Information Help Desk
Call Center for Automotive
Call Center Workforce Management
Call Center Analytics
To help the Enterprise to increase the Customer Satisfaction through:
Complaint Management with Call Center
Customer Service and Support with Call Center
Call Center for Automotive
How CRM for Channel Management – Supports the Needs of the Enterprise?
To help the Enterprise to increase the Market Share through:
Collaborative Selling
Contract Sales in Dealer Portal for Telecommunications
Partner Management
Channel Sales Management for High Tech
To help the Enterprise to increase the Profitability through:
Content Management
Partner Management
To help the Enterprise to increase the Customer Satisfaction through:
Content Management
Partner Management
What are the Top Trends in CRM?
CRM related decision makers don‘t look for functionality, but for bite size solutions addressing their specific needs. Top Management Requirements include Increase Market Share, Improve Profitability, Increase Customer Satisfaction: Line of Business Owners Requirements include Assure Short Term Business Impact, Enable Continuous Business Innovation and many more.
By clicking Sign In with Social Media, you agree to let PAT RESEARCH store, use and/or disclose your Social Media profile and email address in accordance with the PAT RESEARCH Privacy Policy and agree to the Terms of Use.