Business Process Management Concept, Steps and Benefits

In the last few years the IT world has grown much more complex. Instead of one single system there are now extensive system landscapes distributed over the entire globe and involving different solutions. Thus it has become much more complicated to keep track of the whole system landscape.

Business process management and interface management combine the functional view of the Business Departments and the technical view of the IT Departments to focus on the flow of the business process as a whole.

Business Process Management comprises all necessary procedures to ensure the operation and the smooth and reliable flow of the core business processes to meet a company’s business requirements.

A Business Process Management concept includes:

• Roles and responsibilities for all persons involved in the customer’s Solution Support and Monitoring Organization
• Documentation of the core business processes including all relevant process steps, involved interfaces, business process owners, availability requirements, performance and throughput requirements, and functional dependencies
• Procedures for proactive Business Process Monitoring, error handling, and escalation management for a company’s core business processes
• Techniques for Integration and Interface Management to ensure data quality and consistency, interface security, and recovery reliability
• Procedures for Program Scheduling Management including the planning, controlling, and monitoring of all system and business process related operational activities in a distributed system landscape
• Methods for Master Data Maintenance regarding the exchange of master data between different software components in a distributed system landscape
• Procedures for Data Management and Archiving to check for and correct data inconsistencies and to avoid unnecessary data growth
• Measures for Change Management for a defined workflow on how changes of business processes are applied
• Definition of Key Performance Indicators for measurable performance key figures of business processes

What is Business Process Management concept

An overall concept for Business Process Management gets more and more important as:

• Complex business processes that are distributed across various systems and software components in a complex solution landscape
• Different and various application error logs on different software components have to be monitored for a distributed business process
• The need of a particular system component for a business process is not necessarily obvious and must be documented
• Data transfer between different systems using various interface techniques must be monitored

Why the concept for Business Process Management is important?

• Professional assist you with the creation of a Business Process Management and Monitoring Concept which is a requirement for a distributed and complex solution landscape.
• Ensure the operation and smooth and reliable flow of your company's core business processes by a defined and tool-based methodology.
• Establish proactive and process-oriented Business Process Monitoring procedures
• Manage including the definition of monitoring objects, error handling procedures, and escalation paths.
• Enable your Solution Support Organization to configure, set up, and use Business Process Monitoring to
  Detect problem situations as early as possible and to Respond to and solve them as fast as possible.
• Provide knowledge transfer to your Solution Support Organization in all of these areas by experienced Support Consultants.
• By this means, increase the business process availability and prevent cost intensive business process downtime as well as overtime for your employees.

What are the Benefits of Business Process Management