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Buffer Reply
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Buffer Reply

Overview
Synopsis

Buffer reply is a social customer service software used to solve customer issues on social, crush your queue and also get to inbox in a fast and efficient way.

Category

Social Media Management Software

Features

• Powerful analytics and reporting for customer support
• Move Tweets to Direct Messages with 1-click
• Social customer service with a personal touch
• See the whole picture on every support interaction
• Focus on customer service conversations

License

Proprietary

Price

• professional $110/mo
• business $285/mo

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)

Company

Buffer Reply

What is best?

• Move Tweets to Direct Messages with 1-click
• Social customer service with a personal touch
• See the whole picture on every support interaction
• Focus on customer service conversations

What are the benefits?

• Filters let you bypass the chatter of social media, so your team can focus on support-related conversations
• Buffer shows you everything you need to know about your customers right inside your inbox
• Make your customers happy by letting them know they’re talking to a real person
• You can easily move your public tweets to direct messages—without having to follow each other.
• Buffer turns your Twitter, Facebook and Instagram engagement into threaded conversations
• Designed to keep your support team perfectly in sync, so you can deliver incredible support in a fraction of the time.

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.8
Features & Functionality
7.7
8.6
Advanced Features
7.5
8.0
Integration
7.5
8.9
Performance
7.7
9.1
Customer Support
7.6
8.9
Implementation
Renew & Recommend
8.0
Bottom Line

Buffer reply is a social customer service software used to solve customer issues on social, crush your queue and also get to inbox in a fast and efficient way

7.6
Editor Rating
8.7
Aggregated User Rating
2 ratings
You have rated this

Buffer reply is a social customer service software used to solve customer issues on social, crush your queue and also get to inbox in a fast and efficient way. This tool helps turn your Twitter, Facebook and Instagram engagement into threaded conversations, all neatly organized in one inbox for your team to tackle, together. One of the most important features of this tool is that it is designed exclusively for customer support teams.

Most social media tools are built for marketing, not customer service. Buffer is designed to keep your support team perfectly in sync, so you can deliver incredible support in a fraction of the time. It also has a feature which enables you to see the whole picture on every support interaction.

Buffer shows you everything you need to know about your customer’s right inside your inbox, so your team can provide personalized responses and build strong relationships.it also has a social customer service with a personal touch that makes your customers happy by letting them know they’re talking to a real person –not a faceless company.

There is also a powerful analytics and reporting for customer support feature that lets you put critical customer service data at your fingertips with easy-to-read reports, so you can make the best decisions for your team. By doing this, you benefit from Measuring your team's performance by tracking team metrics to know where you stand and where to improve. You can also easily export your reports. In this, you export all your reports in CSV format for further analysis.

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1 Reviews
  • Elease
    January 8, 2018 at 3:25 pm

    Make your customers happy by letting them know they’re talking to a real person.

    Company size

    Medium (50 to 1000)

    User Role

    IT Support

    User Industry

    Energy

    Rating
    Ease of use8.7

    Buffer reply – a social customer service software used to solve customer issues on social, crush your queue and also get to inbox fast.  

    Features & Functionality8.4

    Turns your Twitter, Facebook and Instagram engagement into threaded conversations, all neatly organized in one inbox for your team to tackle, together.

    Advanced Features8

    Integration8.9

    Export all your reports in CSV format for further analysis. Use our API to integrate Buffer data into your dashboards.

    Training 8.9

    Customer Support8.9

    Renew & Recommend8

    ADDITIONAL INFORMATION
    See the past conversation history you’ve had with each customer.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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