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BroadWorks
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BroadWorks

Overview
Synopsis

BroadWorks is a Voice Over Internet Protocol (VoIP) application platform that offers state-of-the-art communication and collaboration tools to help service providers deliver both basic and enhanced voice services for business and residential end users.

Category

VPN Services

Features

• Selective Call Acceptance
• Calling Line ID Blocking
• Three-Way Calling
• Anonymous Call Rejection enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID
• Auto Callback enables users who receive a busy condition to monitor the busy party and automatically establish a call when the busy party becomes available
• Call trace enables users to request that a call they have received to be automatically traced by dialing a feature access code after the call

License

Proprietary

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

BroadWorks

What is best?

• Anonymous Call Rejection enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID
• Auto Callback enables users who receive a busy condition to monitor the busy party and automatically establish a call when the busy party becomes available
• Call trace enables users to request that a call they have received to be automatically traced by dialing a feature access code after the call

What are the benefits?

• Clear Call History: Improve the user experience by allowing them to delete all their call histories
• Direct Inward/Outward Dialing: Users are assigned a ten-digit directory number that can be used to place or receive calls directly to the phone, without forcing access via a central number
• Diversion inhibitor: Provides the option to prevent calls that are redirected by a user to be redirected again by the called party to their voice mail
• Multi-path forwarding: There are no limitations on the number of simultaneous calls a user can forward

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.8
Features & Functionality
7.6
9.2
Advanced Features
7.6
8.9
Integration
7.6
9.1
Performance
7.6
Customer Support
7.6
Implementation
Renew & Recommend
Bottom Line

BroadWorks is an open, standards-based software that permits service providers to utilize scalable and cost-effective solutions that integrates into their overall back-office and business processes.

7.6
Editor Rating
9.0
Aggregated User Rating
2 ratings
You have rated this

BroadWorks is a Voice Over Internet Protocol (VoIP) application platform that offers state-of-the-art communication and collaboration tools to help service providers deliver both basic and enhanced voice services for business and residential end users. The system boasts of cloud-hosted solutions that empower carriers to deliver a differentiated set of communication services. These range from media-oriented services such as Voice Messaging, Conferencing, and Auto Attendant. Personal calling functions such as Selective Call Forwarding, Simultaneous Ringing, and dial-by-name are also available. The BroadWorks platform equips service providers to deploy a variety of business communications and collaboration solutions from a common network platform, across various types of network architecture. The program is based on a modular software platform architecture and is deployed over multiple, industry-standard functional servers. The open environment also allows providers and third-party service developers to rapidly introduce new services and launch new applications that could possibly improve workflows depending on their specific business needs. BroadWorks addresses requirements needed to have a dynamic, flexible, agile, and scalable environment as its platform supports a hardware and OS-agnostic cloud architecture. The technology operates in IMS and next generation network configurations and delivers services over traditional wireline, mobile (2G, 3G, VoLTE, WiFi), wireless and cable networks. BroadWorks boasts of a superior, mobile-first platform that works both natively and with OTT apps. The application can be deployed as an IMS TAS or NGN Application Server over any network infrastructure, including MSO and other terrestrial broadband networks. All these are intended to support an enhanced user experience.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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