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Brand Embassy
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Brand Embassy

Overview
Synopsis

Brand Embassy helps companies acquire and retain customers through digital customer service at scale.

Category

CRM Service Software

Features

•Acquire New Customers
•Keep Customers Satisfied

License

Proprietary Software

Pricing

Free, Freemium, Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

Brand Embassy

What is best?

•Acquire New Customers
•Keep Customers Satisfied
•Real time Overviews - at-a-glance performance
•Customizable Dashboards - fully customizable dashboards
•Control & Efficiency - update routing in real time

What are the benefits?

•Connect All Channels
•Build Relationships
•Scale Effortlessly

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.2
Features & Functionality
7.6
8.6
Advanced Features
7.6
8.3
Integration
7.6
8.0
Performance
7.6
8.2
Training
8.3
Customer Support
7.6
8.3
Implementation
8.0
Renew & Recommend
8.0
Bottom Line

Brand Embassy automatically connect customer conversations from public and private social media channels into one beautiful dashboard.

7.6
Editor Rating
8.2
Aggregated User Rating
2 ratings
You have rated this

Brand Embassy is Social Customer Service software built to provide the best customer experiences. The software can automatically connect customer’s conversations from private and public social media into one customized dashboard. Customers request on social media are automatically ticketed and given to the most capable service agent based on intelligent routing rules. All customer mentions are synced into real-time with brand embassy and turned into tickets. Customer profiles are integrated which increase first contact resolution and help in giving customers a good experience and building better relations with them. The software provides a collaborative team function which allows large teams to work together by allowing them to leave notes on specific tickets or customer profiles for shift changes, approval processes to avoid conflict over sensitive issues and the building of teams on area of expertise or channels. Brand Embassy automates certain aspects of customer service that gives agents the chance to focus on building better relations with customers. The navigation feature guides agents through complex customer service tickets with instant updates to speed up the process. The smart response feature allows formulation of replies on recent activities or keywords so that agents can move through the queue quickly. Data analysis features are provided that give managers insight into various trends and conversations about the company or competitors or any other keywords that they choose to monitor. Workflow reports analyze team and agent productivity so that SLAs and KPIs are met. Data security is provided through constant monitoring to make sure all networks and applications are secure and data is backed up on a regular basis.

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1 Reviews
  • Ebony Fyfe
    April 24, 2017 at 2:56 pm

    Digital customer service

    What are the benefits?

    Nowadays customer’s online influence may impact the tone and content of an agent’s interactions. Identifying these influencers within Brand Embassy helps agents personalize responses. And lastly, due to Brand Embassy’s omnichannel service, an enterprise can connect customer activities across social networks into one record. Add CRM notes and enhance customer profiles with each interaction.

    Company size

    Medium (50 to 1000)

    User Role

    Super User

    User Industry

    Entertainment

    Rating
    Ease of use8.2

    Brand Embassy helps companies to Acquire, Retain and Grow customers through digital customer service, at scale. Brand Embassy helps delivers a personalized experience in real time with social customer service software built-to-scale.

    Features & Functionality8.6

    Brand Embassy allows a business’s to deliver a simple, personalized experience in real-time with social customer service software built to scale. And connect all digital channels in one seamless workflow.

    Advanced Features8.3

    Brand Embassy engages customers on their preferred channel to increase first contact resolution and create human connections at scale with integrated customer profiles. Effortlessly scale service operations with technology that enables large teams to effectively work together in a seamless, organic way.

    Integration8

    Performance8.2

    Training 8.3

    Customer Support8.3

    Implementation8

    Renew & Recommend8

    ADDITIONAL INFORMATION
    Brand Embassy is a cloud-based omnichannel customer service platform, enabling Enterprise and high-growth companies to engage seamlessly with customers at any stage of the lifecycle across multiple digital channels. This is one of the reasons the platforms works so well. And all customer data and interactions are stored in Brand Embassy’s built-in CRM, enabling at-a-glance personalization of responses.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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CRM Desk