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BoldChat
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Review

BoldChat

Overview
Synopsis

BoldChat by LogMeIn is a market-leading live chat and customer engagement solution that helps businesses quickly and effectively engage customers across online, mobile and social channels.

Category

Customer Engagement Platform

Features

•Live Chat
•Omni-Channel Engagement
•Moible Engagement
•Integration , API'S and SDK'S
•Reporting and Analytics
•Administration
•Security
•Agent Productivity

License

Proprietary Software

Price

•Free trial for 10 days
•BOLDCHAT Pro $599 agent /year

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

BoldChat

What is best?

•Live Chat
•Omni-Channel Engagement
•Moible Engagement
•Integration , API'S and SDK'S
•Reporting and Analytics
•Administration
•Security

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.8
6.0
Features & Functionality
7.9
8.4
Advanced Features
7.7
8.7
Integration
7.9
8.9
Performance
7.8
Training
8.9
Customer Support
7.7
8.9
Implementation
Renew & Recommend
8.0
Bottom Line

BoldChat’s features are designed to empower your business to stand out and give control and flexibility you need to deliver branded, tailored experiences, reach as many customers as fast as possible in the ways they want, and get them to convert and stay loyal.

7.8
Editor Rating
8.3
Aggregated User Rating
3 ratings
You have rated this

BoldChat is a market-leading live chat and customer engagement solution that helps businesses quickly and effectively engage customers across online, mobile and social channels.Unleash company’s brand’s distinct personality, and tailor chat implementation to individual deployment strategy, team structure, and unique business needs. Proactive chatters are six times more likely to buy than average website visitors, so we’ve bolstered BoldChat’s is bolstered with proactive chat engine powerful features to target a website visitor with the right message at the right time to engage in a live chat interaction. BoldChat brings together the communication channels most important to specific business, so that businesses can convert visitors into customers and customers into advocates. All from one pane of glass. BoldChat allows customers to quickly self-service routine support and sales issues with our Auto Answers capability. BoldChat enables agents to create and serve up prepared responses to commonly asked questions before escalating to a chat session for more advanced support. BoldChat’s Adaptive Messaging algorithm automatically searches the repository based on real-time conversations. Administrators can utilize a number of security options and permissions to keep their businesses secure. Safeguard sensitive customer data, control user logins, authorize agent access to advanced tools, and more.is BoldChat automatically recognizes the type of device a website visitor is using and presents invitations that render beautifully on it. BoldChat provides consultative or hands-on services to help enterprises deploy a fully customized solution. BoldChat also trains the trainer to help enterprises institutionalize techniques. BoldChat teaches a man to fish, and feed everyone for a long time. BoldChat team will identify website's most valuable levers and help company’s pull them in order to ensure that you are properly staffed, achieving high conversion rates, upselling /cross-selling and maximizing staff utilization.

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1 Reviews
  • Thomas
    January 4, 2018 at 10:15 am

    Achieve the richest possible understanding of each customer, and realize the fastest time to value.

    Company size

    Enterprise (>1001)

    User Role

    Consultant

    User Industry

    Manufacturing

    Rating
    Ease of use8.4

    Escalations are automatic and help your agents provide the most personalized customer experience possible. Make more informed decisions about the future with our customer analytics. 

    Features & Functionality8.4

    Advanced Features8.7

    Integration8.9

    Training 8.9

    Customer Support8.9

    Renew & Recommend8

    ADDITIONAL INFORMATION
    BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales. BoldChat offers robust features such as tailored pre- and post-chat forms, customized chat windows, and proactive invitations.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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