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Baynote
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Baynote

Overview
Synopsis

Using Baynote’s approach, retailers are able to understand buyer intent “in the moment” across the shopping experience to deliver compelling offers, content and product recommendations that increase engagement, conversion and average order value. Baynote quickly integrates with existing websites, onsite search, chat or email systems to increase ROI without deep IT involvement or expensive system upgrades.

Category

Personalization Software and Engines Software

Features

BaynoteONE
personal experience for customers.
The BaynoteONE CXP
collects all data in one online repository.
BaynoteONE VUE
Enabling personalized online marketing and merchandising.
BaynoteONE RTX
Real-time Experience Engine.

License

Proprietary Software

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Baynote

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.4
Features & Functionality
7.5
Advanced Features
7.6
8.9
Integration
7.4
7.7
Performance
7.6
Training
Customer Support
7.5
Implementation
Renew & Recommend
Bottom Line

BaynoteONE is a cross-device personalization engine that helps you deliver seamless, personal experiences to your customers.

7.5
Editor Rating
8.3
Aggregated User Rating
1 rating
You have rated this

Using Baynote’s  approach, retailers are able to understand buyer intent “in the moment” across the shopping experience to deliver compelling offers, content and product recommendations that increase engagement, conversion and average order value. Baynote quickly integrates with existing websites, onsite search, chat or email systems to increase ROI without deep IT involvement or expensive system upgrades. Baynote is a leading provider of personalized customer experience solutions for multi-channel retailers. Using Baynote’s patented approach, retailers are able to understand buyer intent “in the moment” across the shopping experience to deliver compelling offers, content and product recommendations that increase engagement, conversion and average order value. Baynote quickly integrates with existing websites, onsite search, chat or email systems to increase ROI without deep IT involvement or expensive system upgrades. Based in San Jose, Calif., with offices in the U.K. and Germany, Baynote’s personalization solutions are trusted by more than 300 of the world’s most well-known brands. BaynoteONE is a cross-device personalization engine that helps to deliver seamless, personal experiences to the customers. To drive a seamless experience for customers, smart, real-time experience data is needed. The Baynote Customer Experience Profile (CXP) is a real-time source for customer experience data collected across sessions, devices and touchpoints. The CXP is more than just a real-time data store – Baynote’s patented machine learning engine refines the data to uncover customer preferences and turns the data into actionable outputs that can be used to create a relevant, personal experience for the customers.

The BaynoteONE CXP captures browsing and purchase history and preferences which are used to allow customers to “pick up where they left off” or to highlight content, promotions, or products which are most likely to be of interest to them. BaynoteONE observes real-time, online information and connects it with offline sources, like in-store purchases or CRM data. The BaynoteONE Customer Experience Profile collects data across devices and merges online and offline data to create a seamless profile of each of the customers. Baynote creates a unique identifier for each customer on each device. These unique identifiers are connected together using a global customer identifier like an email address or a global customer ID.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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