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Averiware
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Averiware

Overview
Synopsis

Averiware empowers your employees with tools they need to enhance customer relationships by providing personalized, timely, and informed customer service.

Category

CRM Software

Features

• Customer setup, quotations, sales orders, and credit status on dynamic screens
• Record and view on a single page, all conversations, satisfaction indicators, personal information
• View customer’s wish list and relevant competitive data in one location
• Calendar and Scheduler for customer interaction and follow-up
• E-mail, fax or print quotations, sales orders, invoices, and account statements
• Product pricing and discount override during sales order creation with optional gross margin display

License

Proprietary Software

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

What is best?

• Customer setup, quotations, sales orders, and credit status on dynamic screens
• Record and view on a single page, all conversations, satisfaction indicators, personal information
• View customer’s wish list and relevant competitive data in one location

What are the benefits?

• Enforce payment of order before shipment
• Order tracking and delivery schedule data capture on mobile handheld devices
• Commissions tracking on sales as applicable
• Links to FedEx and UPS websites for shipment tracking
• Customer purchasing trend indicator

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
9.4
8.9
Features & Functionality
9.2
8.5
Advanced Features
9.3
8.6
Integration
9.2
8.8
Performance
9.4
8.0
Customer Support
9.3
8.6
Implementation
8.5
Renew & Recommend
8.1
Bottom Line

Averiware's solution can be delivered via SaaS model or implemented on your organization server. Averiware can be rapidly deployed for a faster time-to-benefit and increased ROI.

9.3
Editor Rating
8.5
Aggregated User Rating
3 ratings
You have rated this

Averiware is cloud based end to end suite of business solutions that combines Supply Chain Management, Accounting and Financial Reporting, eCommerce, Customer Relationship Management (CRM), Sales Force Automation, and Human Resources applications in a single integrated platform.

Averiware's solution can be delivered via SaaS  model or implemented on your organization server. Averiware can be rapidly deployed for a faster time-to-benefit and increased ROI.

The Sales Force Automation module combines sales opportunity, customer data, order details, and inventory availability. Administrative, payroll, employee benefits, time management and reporting functionalities are few of the features of the HR module. The SCM module provides data and imbedded controls to shorten lead times and expedite procurement actions.

All customer centric information including customer purchasing trend indicator, satisfaction index, customer wish list, and competitive data and other features are provided in a one-screen format in the CRM module. Averiware also offers smart Point-of-Sale solution that is easily manageable and scalable. Averiware integrates with Microsoft Outlook, making email, contact and calendar much simpler.

You may like to read: How to Select the Best CRM Software for Your Business, Top CRM Software, Free, Open Source CRM Software  and Best Practices for CRM Implementation.

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2 Reviews
  • Terrance Maciejewski
    January 2, 2017 at 7:38 pm

    View customer’s wish list and relevant competitive data

    What is best?

    Averiware CRM solution has many great features such as customer setup, quotations, sales orders, and credit status on dynamic screens, the ability to record and view on a single page, all conversations, satisfaction indicators, personal information. The service also allows the user to view customer’s wish list and relevant competitive data in one location.

    Company size

    Medium (50 to 1000)

    User Role

    Super User

    User Industry

    Entertainment

    Rating
    Ease of use8.8

    Features & Functionality8.3

    Advanced Features7.8

    Integration8.9

    Performance7.8

    Training 8.4

    Customer Support8.5

    Implementation8.5

    Renew & Recommend8

    ADDITIONAL INFORMATION
    It can E-mail, fax or print quotations, sales orders, invoices, and account statements, can manage product pricing and discount override during sales order creation with optional gross margin display. Manage credit limit consideration and inventory availability displays, put orders or customer account ‘on hold’ to resolve issues and enforce payment of order before shipment.

  • Sydney Macapagal
    March 7, 2017 at 7:40 pm

    Automates customers’ interactions

    What is best?

    Averiware empowers enterprises employees with tools they need to enhance customer relationships by providing personalized, timely, and informed customer service. The Customer Relationship Management module integrates and optimally automates customers’ interactions to achieve enhanced revenue, improved employee productivity and long lasting customer loyalty.

    Company size

    Medium (50 to 1000)

    User Role

    IT Support

    User Industry

    Telecommunications

    Rating
    Ease of use8.6

    Features & Functionality7.9

    Advanced Features8.4

    Integration8.6

    Performance8.2

    Training 8.2

    Customer Support8.7

    Implementation8.4

    Renew & Recommend8.1

    ADDITIONAL INFORMATION
    To allow customer care employees to respond quickly to waiting customers, the CRM module provides customer centric information displayed in a one-screen user friendly format. Moreover the solutions features customer setup, quotations, sales orders, and credit status on dynamic screens and also being able record and view on a single page, all conversations, satisfaction indicators, personal information.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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