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Averiware empowers your employees with tools they need to enhance customer relationships by providing personalized, timely, and informed customer service.
Category
CRM Software
Features
• Customer setup, quotations, sales orders, and credit status on dynamic screens • Record and view on a single page, all conversations, satisfaction indicators, personal information • View customer’s wish list and relevant competitive data in one location • Calendar and Scheduler for customer interaction and follow-up • E-mail, fax or print quotations, sales orders, invoices, and account statements • Product pricing and discount override during sales order creation with optional gross margin display
License
Proprietary Software
Price
Contact for Pricing
Pricing
Subscription
Free Trial
Available
Users Size
Small (<50 employees), Medium (50 to 1000 Enterprise (>1000 employees)
What is best?
• Customer setup, quotations, sales orders, and credit status on dynamic screens • Record and view on a single page, all conversations, satisfaction indicators, personal information • View customer’s wish list and relevant competitive data in one location
What are the benefits?
• Enforce payment of order before shipment • Order tracking and delivery schedule data capture on mobile handheld devices • Commissions tracking on sales as applicable • Links to FedEx and UPS websites for shipment tracking • Customer purchasing trend indicator
PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
9.4
8.9
Features & Functionality
9.2
8.5
Advanced Features
9.3
8.6
Integration
9.2
8.8
Performance
9.4
8.0
Customer Support
9.3
8.6
Implementation
8.5
Renew & Recommend
8.1
Bottom Line
Averiware's solution can be delivered via SaaS model or implemented on your organization server. Averiware can be rapidly deployed for a faster time-to-benefit and increased ROI.
9.3
Editor Rating
8.5
Aggregated User Rating
3 ratings
You have rated this
Averiware is cloud based end to end suite of business solutions that combines Supply Chain Management, Accounting and Financial Reporting, eCommerce, Customer Relationship Management (CRM), Sales Force Automation, and Human Resources applications in a single integrated platform.
Averiware's solution can be delivered via SaaS model or implemented on your organization server. Averiware can be rapidly deployed for a faster time-to-benefit and increased ROI.
The Sales Force Automation module combines sales opportunity, customer data, order details, and inventory availability. Administrative, payroll, employee benefits, time management and reporting functionalities are few of the features of the HR module. The SCM module provides data and imbedded controls to shorten lead times and expedite procurement actions.
All customer centric information including customer purchasing trend indicator, satisfaction index, customer wish list, and competitive data and other features are provided in a one-screen format in the CRM module. Averiware also offers smart Point-of-Sale solution that is easily manageable and scalable. Averiware integrates with Microsoft Outlook, making email, contact and calendar much simpler.
View customer’s wish list and relevant competitive data
What is best?
Averiware CRM solution has many great features such as customer setup, quotations, sales orders, and credit status on dynamic screens, the ability to record and view on a single page, all conversations, satisfaction indicators, personal information. The service also allows the user to view customer’s wish list and relevant competitive data in one location.
Company size
Medium (50 to 1000)
User Role
Super User
User Industry
Entertainment
Rating
Ease of use8.8
Features & Functionality8.3
Advanced Features7.8
Integration8.9
Performance7.8
Training 8.4
Customer Support8.5
Implementation8.5
Renew & Recommend8
ADDITIONAL INFORMATION It can E-mail, fax or print quotations, sales orders, invoices, and account statements, can manage product pricing and discount override during sales order creation with optional gross margin display. Manage credit limit consideration and inventory availability displays, put orders or customer account ‘on hold’ to resolve issues and enforce payment of order before shipment.
Averiware empowers enterprises employees with tools they need to enhance customer relationships by providing personalized, timely, and informed customer service. The Customer Relationship Management module integrates and optimally automates customers’ interactions to achieve enhanced revenue, improved employee productivity and long lasting customer loyalty.
Company size
Medium (50 to 1000)
User Role
IT Support
User Industry
Telecommunications
Rating
Ease of use8.6
Features & Functionality7.9
Advanced Features8.4
Integration8.6
Performance8.2
Training 8.2
Customer Support8.7
Implementation8.4
Renew & Recommend8.1
ADDITIONAL INFORMATION To allow customer care employees to respond quickly to waiting customers, the CRM module provides customer centric information displayed in a one-screen user friendly format. Moreover the solutions features customer setup, quotations, sales orders, and credit status on dynamic screens and also being able record and view on a single page, all conversations, satisfaction indicators, personal information.
View customer’s wish list and relevant competitive data
Averiware CRM solution has many great features such as customer setup, quotations, sales orders, and credit status on dynamic screens, the ability to record and view on a single page, all conversations, satisfaction indicators, personal information. The service also allows the user to view customer’s wish list and relevant competitive data in one location.
Medium (50 to 1000)
Super User
Entertainment
ADDITIONAL INFORMATION
It can E-mail, fax or print quotations, sales orders, invoices, and account statements, can manage product pricing and discount override during sales order creation with optional gross margin display. Manage credit limit consideration and inventory availability displays, put orders or customer account ‘on hold’ to resolve issues and enforce payment of order before shipment.
Automates customers’ interactions
Averiware empowers enterprises employees with tools they need to enhance customer relationships by providing personalized, timely, and informed customer service. The Customer Relationship Management module integrates and optimally automates customers’ interactions to achieve enhanced revenue, improved employee productivity and long lasting customer loyalty.
Medium (50 to 1000)
IT Support
Telecommunications
ADDITIONAL INFORMATION
To allow customer care employees to respond quickly to waiting customers, the CRM module provides customer centric information displayed in a one-screen user friendly format. Moreover the solutions features customer setup, quotations, sales orders, and credit status on dynamic screens and also being able record and view on a single page, all conversations, satisfaction indicators, personal information.