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Aurea CX Platform
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Review

Aurea CX Platform

Overview
Synopsis

CX Platform enables leading companies to modernize, automate, and monitor their back office by bridging legacy SOA solutions to modern micro-service and container-based architectures.

Category

Customer Engagement Platform

Features

•Design and deploy multi-channel processes
•Case management foundation
•Process analytics
•Dynamic routing
•Deployment management
•Multi-protocol support
•Root-cause analysis
•Transaction and business context reporting

License

Proprietary

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Aurea CX Platform

What is best?

•Design and deploy multi-channel processes
•Case management foundation
•Process analytics
•Dynamic routing
•Deployment management

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.7
8.3
Features & Functionality
7.6
8.8
Advanced Features
7.8
8.9
Integration
7.7
8.4
Performance
7.8
8.8
Customer Support
7.6
8.0
Implementation
Renew & Recommend
8.0
Bottom Line

Aurea CX Platform combines our three major enterprise infrastructure solutions to unleash the best in customer experience.

7.7
Editor Rating
8.4
Aggregated User Rating
2 ratings
You have rated this

Aurea CX Platform enables leading companies to modernize, automate, and monitor their back office by bridging legacy SOA solutions to modern micro-service and container-based architectures. Aurea CX Platform combines three major enterprise infrastructure solutions to unleash the best in customer experience.

Together, they deliver comprehensive capabilities for enterprise service bus messaging, business process management, and automated system monitoring - plus an Enterprise Edition visual design environment to model and build transformational customer experience applications.

Aurea CX Platform is divided in to three solutions, the CX Process, CX Messenger and CX Monitor. Aurea CX Process provides the business process management building blocks users need to support complex application environments, enabling them to model and measure multi‑channel customer journeys.

Aurea CX Process ensures that the business process automation can adapt to and keep pace with its evolving infrastructure. With CX Process, users can model the precise experiences they want their customers to have - and then easily roll them out across web, mobile, and physical touch points.

With CX Messenger, users can integrate technologies without getting bogged-down in time consuming custom implementations or high-risk roll-outs. Solve the most challenging connectivity problems across SOA, REST, SaaS, and APIs.

CX Messenger provides a unified, hybrid integration platform that creates a seamless network of apps, data, and devices. CX Messenger Enterprise delivers advanced API management capabilities, more than doubled messaging capacity and 10x data capacity, and real-time metrics to diagnose and resolve flow-control issues.Lastly, with Aurea CX Monitor, automatically discover all the systems in the infrastructure involved in a business process, this provides total visibility as changes or additions happen over time.

CX Monitor Enterprise taps into the power of big data to capture, analyze, and understand all of user’s data, enabling real-time analytics. And, with auto-configuring embedded agents, users can scale IT services even faster.

 

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1 Reviews
  • Jack
    December 14, 2017 at 6:38 pm

    Top-shelf support, world-class future proofing services, and self-help offerings combined into a single, comprehensive package.

    Company size

    Enterprise (>1001)

    User Role

    Executive

    User Industry

    Computer

    Rating
    Ease of use8.9

    Enables leading companies to modernize, automate, and monitor their back office by bridging legacy SOA solutions to modern micro-service and container-based architectures.

    Features & Functionality8.7

    Advanced Features8.9

    Integration8

    Training 8

    Customer Support8

    Renew & Recommend8

    ADDITIONAL INFORMATION
    Aurea CX Platform combines our three major enterprise infrastructure solutions to unleash the best in customer experience. Together, they deliver comprehensive capabilities for enterprise service bus messaging, business process management, and automated system monitoring. It is designed to eliminate the need for costly, custom professional services, and build the strongest foundation for your success.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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