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Astute Solutions
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Astute Solutions

Overview
Synopsis

With features like name and address matching, dynamically changing fields, and intelligent type-down options, your agents breeze through data entry to focus on what really matters: high-quality interactions with customers.

Category

Customer Engagement Platform

Features

•Ditch the scripts for in‑context guidance.
•Smarter data entry means better interactions.
•Natural language processing reads and understands incoming customer requests,

License

Proprietary Software

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

Astute Solutions

What is best?

•Ditch the scripts for in‑context guidance.
•Smarter data entry means better interactions.
•Natural language processing reads and understands incoming customer requests,

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
9.5
8.2
Features & Functionality
9.6
8.8
Advanced Features
9.6
8.6
Integration
9.4
8.4
Performance
9.4
8.6
Training
8.4
Customer Support
9.5
8.1
Implementation
8.1
Renew & Recommend
8.1
Bottom Line

Contact center agents can resolve customer issues more quickly and effectively than ever before. Our CRM software shortens training time, shows a unified customer view, and provides everything agents need to improve loyalty in a single, integrated interface.

9.5
Editor Rating
8.4
Aggregated User Rating
4 ratings
You have rated this

Astute Solutions is a provider of consumer engagement software that includes everything a business needs in order to know how it’s doing in the business world and its standing when it comes to consumer’s minds. The ePowerCenter is a feature from Astute Solutions where in communicating with customers are just in one place for easy management.Guiding the company’s agents takes shorter time when using Astute Solutions since recommendations are all prepared by the program. Match customer’s personal views to ensure accurate approach and better relationship in the future. Data entry is simplified yet constructed effectively to promote better interactions with customers. Closing deals, follow up emails are with ease with Astute Solutions’ smart intelligence that predicts resolutions.

Social media management keeps track of both positives and negatives that should be addresses immediately. On the other hand, making the brand visible through social media network updates and contents are all found in just one comprehensive tool.Manage Facebook and Twitter accounts in no time as the program generates those that call immediate response. Real time insights makes it possible to make necessary changes on marketing strategies to address and react on consumers concerns that are relevant to the business.

Astute Solutions also includes Astute Knowledge, a patented natural language processing technology that communicates with customers effectively by searching for the right information while providing a concise yet friendly response. Get notified when a customer is asking questions and get the opportunity to provide better response which the whole team may contribute as well. Astute Solutions’ SOS is an all channel access to chat, voice and video support for customers who might need solutions right away. It doesn’t matter which communication channel they are in, as long as they have the need to reach the support team, they will be able to.

 

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3 Reviews
  • Tamar Maccheyne
    June 7, 2017 at 5:00 pm

    Shows a unified customer view

    What is best?

    Astute shortens training time, shows a unified customer view, and provides everything agents need to improve loyalty.

    Company size

    Medium (50 to 1000)

    User Role

    IT Support

    User Industry

    Food

    Rating
    Ease of use8.4

    Features & Functionality8.7

    Advanced Features8.4

    Integration8

    Performance8.5

    Training 8.3

    Customer Support8

    Implementation8.1

    Renew & Recommend8.4

    ADDITIONAL INFORMATION
    One of the solution greatest features lie in the fact it’s able to Guide the user agents through every interaction with recommended steps that anticipate the customer’s next move. And with features like name and address matching, dynamically changing fields, and intelligent type-down options agents breeze through data entry to focus on high-quality interactions with customers. Customer follow-up emails are automatically populated based on case information and desired resolution

  • Stephany Lytle
    July 13, 2017 at 5:02 pm

    Smarter self-service options

    What is best?

    Astute Solutions is a CX software allows customers to communicate with you on their own terms, eliminating friction during every interaction. Astute Solutions Helps customers help themselves with smarter self-service options

    Company size

    Medium (50 to 1000)

    User Role

    Consultant

    User Industry

    Financial services

    Rating
    Ease of use8.9

    Features & Functionality8.4

    Advanced Features9

    Integration8.2

    Performance8.6

    Training 8.1

    Customer Support7.5

    Implementation8.2

    Renew & Recommend7.7

    ADDITIONAL INFORMATION
    AI-driven chatbots handle repetitive questions, saving agents for more complex interactions. And real-time alerts, threshold reporting, and auto-escalations of urgent consumer issues help the user stay ahead of any potential crisis. Comprehensive voice of customer data helps you make decisions about messaging, product development, campaigns, and promotions. The solution also leverages real-time analytics to discover opportunities for agile marketing. Track reactions and results as they happen in a digital command center.

  • Sebastian
    November 13, 2017 at 3:26 pm

    Enhancing engagement with your customer community by contextually blending human and artificial intelligence.

    Company size

    Enterprise (>1001)

    User Role

    Executive

    User Industry

    Computer

    Rating
    Ease of use8

    Features & Functionality8.9

    Advanced Features8.4

    Make continual improvements to your business with clarity about where you stand in your consumer’s mind. Easily configure your system to assist consumers in multiple languages.

    Integration8.9

    Training 8.9

    Customer Support8.9

    Implementation8

    ADDITIONAL INFORMATION
    Astute Solutions – True customer engagement software encompasses the full span of customer interactions, guiding current and potential customers through their journey. It provides more than the right information to the right person at the right time, every time — it consistently provides value to the customer.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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CRM Desk