Sign in to see all reviews and comparisons. It's Free!
By clicking Sign In with Social Media, you agree to let PAT RESEARCH store, use and/or disclose your Social Media profile and email address in accordance with the PAT RESEARCH Privacy Policy and agree to the Terms of Use.
With features like name and address matching, dynamically changing fields, and intelligent type-down options, your agents breeze through data entry to focus on what really matters: high-quality interactions with customers.
Category
Customer Engagement Platform
Features
•Ditch the scripts for in‑context guidance. •Smarter data entry means better interactions. •Natural language processing reads and understands incoming customer requests,
License
Proprietary Software
Pricing
Subscription
Free Trial
Available
Users Size
Small (<50 employees), Medium (50 to 1000 Enterprise (>1000 employees)
Company
Astute Solutions
What is best?
•Ditch the scripts for in‑context guidance. •Smarter data entry means better interactions. •Natural language processing reads and understands incoming customer requests,
PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
9.5
7.2
Features & Functionality
9.6
7.4
Advanced Features
9.6
8.6
Integration
9.4
7.4
Performance
9.4
8.6
Customer Support
9.5
7.1
Implementation
8.1
Renew & Recommend
8.1
Bottom Line
Contact center agents can resolve customer issues more quickly and effectively than ever before. Our CRM software shortens training time, shows a unified customer view, and provides everything agents need to improve loyalty in a single, integrated interface.
9.5
Editor Rating
7.9
Aggregated User Rating
10 ratings
You have rated this
Astute Solutions is a provider of consumer engagement software that includes everything a business needs in order to know how it’s doing in the business world and its standing when it comes to consumer’s minds.
The ePowerCenter is a feature from Astute Solutions where in communicating with customers are just in one place for easy management.Guiding the company’s agents takes shorter time when using Astute Solutions since recommendations are all prepared by the program.
Match customer’s personal views to ensure accurate approach and better relationship in the future. Data entry is simplified yet constructed effectively to promote better interactions with customers. Closing deals, follow up emails are with ease with Astute Solutions’ smart intelligence that predicts resolutions.
Social media management keeps track of both positives and negatives that should be addresses immediately. On the other hand, making the brand visible through social media network updates and contents are all found in just one comprehensive tool.Manage Facebook and Twitter accounts in no time as the program generates those that call immediate response. Real time insights makes it possible to make necessary changes on marketing strategies to address and react on consumers concerns that are relevant to the business.
Astute Solutions also includes Astute Knowledge, a patented natural language processing technology that communicates with customers effectively by searching for the right information while providing a concise yet friendly response. Get notified when a customer is asking questions and get the opportunity to provide better response which the whole team may contribute as well.
Astute Solutions’ SOS is an all channel access to chat, voice and video support for customers who might need solutions right away. It doesn’t matter which communication channel they are in, as long as they have the need to reach the support team, they will be able to.
Astute shortens training time, shows a unified customer view, and provides everything agents need to improve loyalty.
Company size
Medium (50 to 1000)
User Role
IT Support
User Industry
Food
Rating
Ease of use8.4
Features & Functionality8.7
Advanced Features8.4
Integration8
Performance8.5
Training 8.3
Customer Support8
Implementation8.1
Renew & Recommend8.4
ADDITIONAL INFORMATION One of the solution greatest features lie in the fact it’s able to Guide the user agents through every interaction with recommended steps that anticipate the customer’s next move. And with features like name and address matching, dynamically changing fields, and intelligent type-down options agents breeze through data entry to focus on high-quality interactions with customers. Customer follow-up emails are automatically populated based on case information and desired resolution
Astute Solutions is a CX software allows customers to communicate with you on their own terms, eliminating friction during every interaction. Astute Solutions Helps customers help themselves with smarter self-service options
Company size
Medium (50 to 1000)
User Role
Consultant
User Industry
Financial services
Rating
Ease of use8.9
Features & Functionality8.4
Advanced Features9
Integration8.2
Performance8.6
Training 8.1
Customer Support7.5
Implementation8.2
Renew & Recommend7.7
ADDITIONAL INFORMATION AI-driven chatbots handle repetitive questions, saving agents for more complex interactions. And real-time alerts, threshold reporting, and auto-escalations of urgent consumer issues help the user stay ahead of any potential crisis. Comprehensive voice of customer data helps you make decisions about messaging, product development, campaigns, and promotions. The solution also leverages real-time analytics to discover opportunities for agile marketing. Track reactions and results as they happen in a digital command center.
Enhancing engagement with your customer community by contextually blending human and artificial intelligence.
Company size
Enterprise (>1001)
User Role
Executive
User Industry
Computer
Rating
Ease of use8
Features & Functionality8.9
Advanced Features8.4
Make continual improvements to your business with clarity about where you stand in your consumer’s mind. Easily configure your system to assist consumers in multiple languages.
Integration8.9
Training 8.9
Customer Support8.9
Implementation8
ADDITIONAL INFORMATION Astute Solutions – True customer engagement software encompasses the full span of customer interactions, guiding current and potential customers through their journey. It provides more than the right information to the right person at the right time, every time — it consistently provides value to the customer.
Shows a unified customer view
Astute shortens training time, shows a unified customer view, and provides everything agents need to improve loyalty.
Medium (50 to 1000)
IT Support
Food
ADDITIONAL INFORMATION
One of the solution greatest features lie in the fact it’s able to Guide the user agents through every interaction with recommended steps that anticipate the customer’s next move. And with features like name and address matching, dynamically changing fields, and intelligent type-down options agents breeze through data entry to focus on high-quality interactions with customers. Customer follow-up emails are automatically populated based on case information and desired resolution
Smarter self-service options
Astute Solutions is a CX software allows customers to communicate with you on their own terms, eliminating friction during every interaction. Astute Solutions Helps customers help themselves with smarter self-service options
Medium (50 to 1000)
Consultant
Financial services
ADDITIONAL INFORMATION
AI-driven chatbots handle repetitive questions, saving agents for more complex interactions. And real-time alerts, threshold reporting, and auto-escalations of urgent consumer issues help the user stay ahead of any potential crisis. Comprehensive voice of customer data helps you make decisions about messaging, product development, campaigns, and promotions. The solution also leverages real-time analytics to discover opportunities for agile marketing. Track reactions and results as they happen in a digital command center.
Enhancing engagement with your customer community by contextually blending human and artificial intelligence.
Enterprise (>1001)
Executive
Computer
Make continual improvements to your business with clarity about where you stand in your consumer’s mind. Easily configure your system to assist consumers in multiple languages.
ADDITIONAL INFORMATION
Astute Solutions – True customer engagement software encompasses the full span of customer interactions, guiding current and potential customers through their journey. It provides more than the right information to the right person at the right time, every time — it consistently provides value to the customer.