HR
Now Reading
Aspect
0
Review

Aspect

Overview
Synopsis

Aspect Workforce optimization solutions increase productivity for millions of agents worldwide while enhancing their work lives every day from real-time coaching to managing their schedules via smartphones with ease.

Category

Workforce Optimization Software

Features

• Forecast, schedule and track adherence of employee schedules
• Bring together multiple sources of data for analysis
• Automatically or manually assign packaged training sessions to agents and teams
• Transform agent conversations into a rich repository of actionable insights
• Unlock the vast storehouse of information that exists right on the agent desktop

License

Proprietary

Price

• Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Aspect

What is best?

• Forecast, schedule and track adherence of employee schedules
• Bring together multiple sources of data for analysis
• Automatically or manually assign packaged training sessions to agents and teams
• Transform agent conversations into a rich repository of actionable insights

What are the benefits?

• Balance the needs of customers and employees alike so larger business goals are always in sight
• Give the back office workforce the same attention as the front office and just watch customer service levels rise.
• Cloud delivery, includes lowest total cost of use, scalability and continuous free upgrades
• Keep a continuous record of all voice and screen agent interactions from popular ACD
• Evaluate 100% of your calls and give your QA process a productivity boost with voice analytics.

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
Features & Functionality
7.6
Advanced Features
7.6
8.2
Integration
7.6
8.4
Performance
7.6
8.7
Customer Support
7.6
Implementation
Renew & Recommend
Bottom Line

Aspect Workforce optimization solutions offers features such as Workforce Planning, Back Office Optimization and Workforce Management in the Cloud, including Aspect Mila, Quality Monitoring, Recording, Quality Analytics, Surveys, Performance Management, Coaching, eLearning and speech analytics in the suite.

7.6
Editor Rating
8.4
Aggregated User Rating
1 rating
You have rated this

Aspect Workforce optimization solutions increase productivity for millions of agents worldwide while enhancing their work lives every day from real-time coaching to managing their schedules via smartphones with ease. Aspect Workforce optimization solutions offers features such as Workforce Planning, Back Office Optimization, Call Center Analytics and Workforce Management in the Cloud, including Aspect Mila, Quality Monitoring, Recording, Quality Analytics, Surveys, Performance Management, Coaching, eLearning and speech analytics in the suite. Aspect Workforce Optimization suite incorporates a common modern, graphical, icon and widget-based user interface that makes historically complex workforce planning actions a snap. Aspect Workforce offers a Management software which helps users accurately and easily forecast staffing requirements across all customer-facing inbound, outbound and back office resources. Aspect Workforce also provides Recording which enables users to create a valuable repository from which to measure the quality of individual agents, extract insights across many agents and prepare audio/visual training material for highly effective coaching modules. Aspect workforce offers quality monitoring software that allows for a customer interaction to be evaluated by all parties including supervisor, agent, and customer. Aspect Workforce also provides Quality Analytics which is a full-featured speech analytics engine completely integrated with the Quality Monitoring component of the Aspect Workforce Optimization suite. Aspect workforce also has Surveys which gathers customer feedback in real-time so users get the customer’s opinion when they are still focused on the experience. Aspect Workforce also includes Desktop analytics which gives the users access to a complete history of system response times, agent keystrokes, specific applications accessed, links followed and essentially everything happening on the agent desktop in both the front office and back office.

Filter reviews
User Ratings





User Company size



User role





User industry





Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

What's your reaction?
Love It
0%
Very Good
0%
INTERESTED
0%
COOL
0%
NOT BAD
0%
WHAT !
0%
HATE IT
0%