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8×8 Virtual Office
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8×8 Virtual Office

Overview
Synopsis

8x8’s Virtual Office unified communications platform comes with company-wide private chat, presence detection, softphones, web conferencing, optional video and Apple and Android mobile apps—to improve collaboration on any device, anywhere.

Category

VoIP Software

Features

• Audio conferencing: Every user is provided with their own personal audio conferencing bridge for hosting multiple callers
• Operator switchboard: Easily answer a high volume of calls while quickly and efficiently transferring callers to the right person
• Instant messaging / chat: Send individual or team messages to chat with coworkers and customers
• HD voice: Business phone calls, delivered with high clarity
• Unlimited calling zone - Unlimited calling support for up to 45 countries
• SMS: Send and receive text messages to colleagues and customers from a business phone number

License

Proprietary

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

8x8 Virtual Office

What is best?

• Instant messaging / chat: Send individual or team messages to chat with coworkers and customers
• HD voice: Business phone calls, delivered with high clarity
• Unlimited calling zone - Unlimited calling support for up to 45 countries
• SMS: Send and receive text messages to colleagues and customers from a business phone number

What are the benefits?

• Simple administration: Easy self-service configuration and administration allows users to make changes on-the-fly without the support of a full-time IT professionals
• Presence: Leverage automatic and manual presence capabilities to let coworkers know what you’re up to
• Secure voice: Prevent unauthorized interception of calls with 8x8s support of industry standard TLS/SRTP encryption
• Virtual Office Meetings: Collaborate more effectively with powerful web, video, and audio conferencing capabilities

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.7
Features & Functionality
7.6
8.5
Advanced Features
7.6
8.8
Integration
7.6
8.9
Performance
7.6
8.8
Customer Support
7.6
8.6
Implementation
8.7
Renew & Recommend
8.6
Bottom Line

8x8 Virtual Office is a powerful cloud business phone system with mobility, reliability and collaboration.

7.6
Editor Rating
8.7
Aggregated User Rating
5 ratings
You have rated this

8x8’s Virtual Office unified communications platform comes with company-wide private chat, presence detection, softphones, web conferencing, optional video and Apple and Android mobile apps—to improve collaboration on any device, anywhere.

A powerful set of business analytics tools provides rich data on your communications activities, service quality and employee productivity. 8x8 Virtual Office also comes pre-integrated with leading CRM and ERP solutions such as Salesforce, Zendesk and NetSuite, so it works well with already existing IT investments. All of this is delivered in the cloud, sets up in minutes and is easily managed from any device around the globe.

8x8 Virtual Office helps users master the pace of business, scaling to as many sites and users as needed, including remote workers. Add or reassign locations, users and features quickly and easily. 8x8 is the industry leader and the only cloud unified communications provider that delivers third-party verified compliant solutions that can be configured to comply with strict HIPAA, PCI-DSS 3.1, and FISMA requirements. 8x8 Virtual Office leads the industry by offering an SLA (Service Level Agreement) for call quality and 99.99% service uptime, along with business analytics tools to monitor and manage them.

8x8 operates redundant and geographically diverse data centers distributed around the world. Each is architected to ensure there are no single points of failure. In addition, 8x8’s network infrastructure consists of multiple and independent links to carrier providers to ensure that even if a single carrier fails, customers can still communicate. Virtual Office Editions makes business communications elegant and simple to configure. Modify settings, add users and view reports anytime, anywhere.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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