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Parature
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Parature

Overview
Synopsis

Parature enables organization to take advantage of an extendable knowledge base to create new, revenue-generating opportunities for the business.

Category

Customer Engagement Platform

Features

Consistent Messaging
Combine Silos
Accessible to All
Reduce Repetitive Inquiries
Drive Down Support Costs
Provide 24/7 Support
Continuous Communications
Precise Engagements
Unified Support Channels

License

Proprietary Software

Price

Contact For Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

Parature

Rating
Our Rating
User Rating
Ease of use
7.6
Features & Functionality
7.6
Advanced Features
7.6
Integration
7.6
Customer Support
7.6
Performance
7.6
Training
Implementation
Renew & Recommend
Bottom Line

Available through self-service portals on the Web and Facebook, support ticketing, virtually any mobile device, social customer support, and chat for both traditional customer service scenarios and proactive sales engagement, Parature can revolutionize your customer service experience.

7.6
Our Rating
User Rating
You have rated this

Parature is a cloud-based solution that creates amazing customer experiences through a combination of knowledge management, self-service and multi-channel interactions. As customer service expectations and the number of customer service delivery channels continue to grow, front-line representatives are increasingly challenged by the ability to deliver real-time answers and information, along with consistent care across channels. Whether organizations have a cloud-based or online CRM, Parature can help. By providing organizations with a combination of knowledge management, self-service and multi-channel interactions, Parature allows organizations to create amazing customer experiences. Starting with case management and then Parature’s knowledge management capabilities, brands can easily access and deliver consistent information across departments internally, and then also across channels to the customer. By adding Parature’s self-service portal to organizations online or cloud-based CRM, repetitive inquiries on high-cost channels — as well as overall support costs — are noticeably and effectively reduced. Additionally, customer satisfaction will increase due to 24/7 availability of answers and information. With a strong and centralized customer service and support foundation in place, brands can then consistently deliver precise and personalized engagement across all major channels. This enhanced effectiveness and efficiency which empowers customer service representatives (CSRs) to focus on creating amazing customer experiences, so that brands can leverage exceptional customer service as a competitive differentiator. Parature is scalable solution as organizations can expand it with the need of customers. Parature implementations can be easily individualized, to seamless complement branding and business process. With parature, customer service reps have a centralized, organized system from which organizations can support every service channel.

Parature

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Ease of use
Features & Functionality
Advanced Features
Integration
Customer Support
Performance
Training
Implementation
Renew & Recommend

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