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LiveChat is a real-time, live-chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel.
Category
Customer Engagement Platform
Features
•Social media buttons •Agent profiles •Engagement graphics •White label live chat •After-hours form •Chat on Facebook •Embedded and pop-up chat window •Smart or manual chat routing •Chat buttons •Chat on multiple websites •Chat via a direct link •Chat window on mobile •Application shortcuts •Credit card masking •Access restriction •Logging in with Google Accounts •2-step Verification
License
Proprietary Software
Price
•Free trial for 30 days
Pricing
Subscription
Free Trial
Available
Users Size
Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)
•Chat buttons •Chat on multiple websites •Chat via a direct link •Chat window on mobile •Application shortcuts •Credit card masking •Access restriction
PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.3
8.5
Features & Functionality
8.4
8.3
Advanced Features
8.3
8.4
Integration
8.4
8.0
Performance
8.5
8.4
Customer Support
8.5
8.0
Implementation
8.0
Renew & Recommend
6.4
Bottom Line
LiveChat web-based, desktop and mobile apps will always keep you in touch with your website visitors. Identify, reach and engage with best prospects on your website and get in touch with them instantly and help your online visitors in making purchasing decisions and close more deals.
8.4
Editor Rating
8.0
Aggregated User Rating
3 ratings
You have rated this
LiveChat is a cloud based chat platform that offers web, mobile and desktop applications for customer service .LiveChat helps customer service agents to get in touch with people to point them in the right direction .
By using LiveChat agents can see how good they are getting at customer service by getting a grade at the end of each chat. For desktop app customer service agents just need to turn on their PC or Mac LiveChat app will start automatically and the notifications will be shown to the user with the built-in desktop notification which is perfect for full-time customer service agents.
LiveChat offers unique and easy to use collaborative application that offers two-way conversation prospects, advance chat search and quick chat history tracking that makes LiveChat a major game changer. LiveChat mobile app offers a solution for those agents who cannot use desktop all the time So Mobile LiveChat apps for iOS and android will help agents chat with the customers wherever they are.
LiveChat helps businesses to stop losing customers during checkout by guiding them as soon as difficulties arise. Live chat supports agents to answer instantly to the customers, to give a good impression. LiveChat offers iOS and Android apps which allows agents to always be inches away from new leads at all times. At 10pm at night, while we’re watching TV and relaxing, we can be sending quick chats to people on the site. ‘
Always Be Closing’ is an understatement. Customer service agents have no idea the impression that it makes on someone when it’s late at night and the auto message pops up and says ‘Hi, what can I help you with?’ and agents are there to answer a couple quick questions and schedule a call for the morning.
Get in touch with people on your website and point them in the right direction.
Company size
Medium (50 to 1000)
User Role
Executive
User Industry
Pharmaceutical
Rating
Ease of use8.4
Features & Functionality8
Make the first step towards a conversation by inviting customers to chat. Greetings sent automatically to customers will let them know that you are ready to help.
Advanced Features8.4
Integration8
Training 8
Customer Support8
Implementation8
ADDITIONAL INFORMATION LiveChat – an online customer service software with live support, help desk software, and web analytics capabilities. Discover new opportunities by approaching customers directly on your site. Get rid of long queues and surprise customers with instant answers. Measure the speed of your responses and work towards instantaneous service.
Get in touch with people on your website and point them in the right direction.
Medium (50 to 1000)
Executive
Pharmaceutical
Make the first step towards a conversation by inviting customers to chat. Greetings sent automatically to customers will let them know that you are ready to help.
ADDITIONAL INFORMATION
LiveChat – an online customer service software with live support, help desk software, and web analytics capabilities. Discover new opportunities by approaching customers directly on your site. Get rid of long queues and surprise customers with instant answers. Measure the speed of your responses and work towards instantaneous service.