The ResponseTek Listening Platform eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction.Cloud-based and configurable ResponseTek Listening Platform delivers world-class Voice of Customer programs at scale with 5 core modules: Listen, Learn, Act, Engage and Manage.
ListenRT, capture the voice of your customer on any device, in any language, at every touchpoint. LearnRT identify where brand loyalty is gained or lost with powerful analysis and reporting tools, transforming feedback into insights. ActRT delivers performance [...]
Software AG Apama is a market-leading platform for streaming analytics and intelligent automated action. Combining one of the world’s streaming analyticsfastest Complex Event Processing (CEP) engines with tools for messaging, in-memory data management and data visualization, the Apama platform simplifies customer experience management by turning massive amounts of real-time big data into meaningful real-time metrics.
Features of the Apama platform include real-time customer engagement capabilities for immediate and personalized marketing promotions and context-aware promotions based on real-time location and activity [...]
NGDATA Lily Enterprise gives you individualized customer intelligence to communicate with a completely customer-centric approach. You can deliver greater impact and results, build a data-aware organization by bringing analytics to a much larger set of users, and offer faster time to value.
NGDATA’s Lily Enterprise is the customer experience management solution that finds insights and executes on them, bridging the gap between the worlds of data and business, enabling you to deliver timely, relevant, contextually-aware, and personalized offers and experiences that your customers embrace.
IBM Customer Experience Suite delivers rich, engaging and personalized web experiences through multiple channels. This customer experience management software integrates social and mobile technologies with content and analytics to help you anticipate customer needs and build brand loyalty.
Use customer experience management software tools to help you develop and manage dynamic content and rich media, and deliver them to a variety of channels. Create more targeted campaigns and dynamically adapt content and offers based on user actions and preferences.Make it easier for users to interact with your business and share [...]
Customer Experience Management Solutions from SAS includes SAS Intelligent Advertising for Publishers , SAS Marketing Automation ,SAS Marketing Optimization and SAS Real-Time Decision Manager.
SAS Intelligent Advertising for Publishers Gain complete control over your online advertising and make ad server processes more efficient. SAS Marketing Automation Get more campaigns out the door in an automated, trackable and highly repeatable fashion. SAS Marketing Optimization Make the most of each customer contact by determining how business variables will affect outcomes. SAS Real-Time Decision Manager Deliver highly [...]
OpenText Content Suite creates an integrated, enterprise-wide information grid that transforms Personal Productivity, Process Productivity, and Control.OpenText Content Suite offers a hugely expanded feature set to dynamically aggregate, categorize, correlate, share, and extract value from information across the enterprise. Content Suite connects information from across the enterprise with the people and systems that need it, driving Personal Productivity with simple, intuitive tools and user experiences, Process Productivity through full integration with lead applications such as SAP and Microsoft, and Control with OpenText governance and security [...]
Lexalytics is a leader in text analytics software solutions, providing entity extraction, sentiment analysis, document summarization and thematic extraction for today’s businesses.
Lexalytics builds a multi lingual text analytics engine, Salience. Salience is currently integrated into systems for market research, social media monitoring and sentiment analysis, survey analysis/voice of customer, enterprise search, public policy. Salience supports a number of text processing, natural language processing, and text analytics technologies such as Sentiment Analysis, Named Entity Extraction, Theme (Context) Extraction, [...]
Attensity is a leading provider of text analytics solutions in natural language processing and sentiment analysis, Attensity’s identifies relevant and accurate information from multi-channel data sources using highly sophisticated and patented semantic technologies, analytics and context based discovery. Using Attensity’s integrated solutions, enterprise companies can interpret and “understand” massive amounts of structured and unstructured data from various sources, thereby helping to improve the customer experience, manage brand equity, enhance revenue, mitigate business risk, and help inform business strategies. DiscoverNow automatically scours your [...]