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December 31, 2016

TouchCommerce

TouchCommerce is a forum that enables one to communicate with their customer anytime, anywhere and on any device of their choice. These solutions include TouchSocial for social media, TouchMedia for media campaigns, TouchStore for retail, TouchConnect for contact centers, TouchSell for customer sales, TouchCare for customer care and even for industry. The products that are provided are both agent assisted and self-service. The customer can either contact the agent or access self-service so the products fit his or her needs. Agent-assisted tools work according to the requirements of the customers by providing live engagement on any device. The customer can [...]

6.75
 
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December 31, 2016

Revation’s LinkLive

Revation’s LinkLive delivers secure, compliant unified communications via cloud platform. This allows business managers and professionals to more easily and effectively connect with customers while decreasing company’s capital and operating expenses. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform. Revation LinkLive supports industries such as banking, Healthcare and unified communication. Revation LinkLive Banking is delivered as a monthly subscription via robust, redundant cloud environment. This equates to faster deployment, lower capital [...]

3.5
 
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December 31, 2016

Parature

Parature is a cloud-based solution that creates amazing customer experiences through a combination of knowledge management, self-service and multi-channel interactions. As customer service expectations and the number of customer service delivery channels continue to grow, front-line representatives are increasingly challenged by the ability to deliver real-time answers and information, along with consistent care across channels. Whether organizations have a cloud-based or online CRM, Parature can help. By providing organizations with a combination of knowledge management, self-service and multi-channel interactions, Parature allows organizations to create [...]

4
 
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December 31, 2016

Avaya

Avaya is a global provider of business collaboration and communication solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. Avaya explores communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more. As Avaya puts businesses ahead in a world of mobility, apps, social, and cloud, business workforce becomes more seamlessly connected and productivity increases. Customer satisfaction rises and innovation thrives. And as business grow, one can count on unrivaled [...]

4.75
 
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December 31, 2016

Velaro

Velaro is an enterprise live chat software that gives the best live chat experience to its customers. Live chat gives customers a direct line to the brand’s sales and support stuff so Velaro provides all the important tools that are required by the customer. It also provides and insight to what the visitors are doing and where they are coming from so that the brand can always be updated with the statistics.Apart from Visitor Monitoring, Velaro focuses on Workflow and Routing which enables the customer to find the right agent at the right time for their problems. The agents are trained to have a general knowledge about any kind of problem a customer can [...]

3.5
 
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December 31, 2016

Vivocha

Vivocha is an online customer interaction platform for small and large companies. The online customer service can be set up in a few easy steps starting from co-browsing and real time collaboration which enables the customer to contact an agent directly through chat. The next step is to engage customers via proactive rules such as the “working time” on any website. Graphical representation of Pageviews and contacts can then be viewed through real time monitoring and reporting. The last step which probably is the most interesting one is to design the logo with the help of widget’s designs.The basic features of Vivocha are chat which is valued especially [...]

3
 
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December 31, 2016

LivePerson

LivePerson is an interactive platform which joins the leading brands from around the world who care about connecting with their customers. LivePerson, let’s business managers message consumers through the channel of their choice. Whether on website, app, or mobile web, engagements can be set up anywhere and customized however as per desire. Consumers can contact managers or, more importantly, continue a conversation with them— starting off wherever it’s most convenient for them. LivePerson sets consumers’ expectations and provides a high level of service, LivePerson messaging app tells customers when they can expect a response. For urgent issues requiring [...]

3.75
 
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December 31, 2016

LiveChat

LiveChat is a cloud based chat platform that offers web, mobile and desktop applications for customer service .LiveChat helps customer service agents to get in touch with people to point them in the right direction .By using LiveChat agents can see how good they are getting at customer service by getting a grade at the end of each chat. For desktop app customer service agents just need to turn on their PC or Mac LiveChat app will start automatically and the notifications will be shown to the user with the built-in desktop notification which is perfect for full-time customer service agents. LiveChat offers unique and easy to use collaborative application [...]

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